187 jobs for "Customer Experience Specialist MY/SG"

Accounts Receivable (OTC) Specialist with German
Infosys Poland Sp. z o.o. - Łódź
- Hybrid 2/3

We are looking for a candidate with:
English and German at a minimum B2 level (essential for client communication)
2 year of experience in accounting, preferably in the cash application process
Finance/Accounting degree or completion of relevant accounting courses
Strong analytical skills
High customer orientation and a proactive approach
Ability to understand both the broader context and detailed data aspects
Strong focus on identifying areas for improvement
Good team player
Customer-oriented mindset combined with initiative and accountability

Your key activities:
Performing cash application, account maintenance, refunds, reconciliations, reporting, and follow-up on open items (on-account process)
Handling telephone and written communication with German-speaking clients (phone calls, e-mails, and customer inquiries)
Identifying process gaps and proposing improvement opportunities
Ensuring effective communication and maintaining professional relationships with customers, suppliers, and internal teams
Preparing and updating Standard Operating Procedures (SOPs)
Achieving business targets (Service Level Agreements) as well as individual performance goals

You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use German language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (2 work days from the office per week)

About Infosys

https://www.infosys.com

Size: 10,000+ employees
Industry: Consulting

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