Role Purpose

The purpose of the role is to ensure effectiveimplementation of transition tasks for client/account as per thetransition plan.

Do

Ensure effective transition as per project plan andtimelines

Implement transition plans and register new transitions -calendar and spreadsheet on the system

Ensure transition tasks are in line with transition plans, asdirected by the Transition Lead/Manager

Ensure timely setup of relevant internal tools/products for theaccount to ensure proper program execution

Confirm resource assignment for each transition and sharedetails to finance to ensure correct setup of billing accounts

Schedule required meetings as directed by the Transition Managerand document meeting minutes

Conduct data extraction of hours spent per transition andtracking against planned budget

Assist the transition lead in the assessment of technologytransition proposals as and when required

Support the transition lead to identify and characterize risksassociated with the transition transfer project and determine stepsneeded to mitigate the risks

Assist Transition lead with reviewing, identifying and assessingemerging requirements, technologies, capabilities, concepts, tactics,and teaming relationships in areas related to technology transition andtransfer

Interacting with various stakeholders and functional heads toarticulate needs, identify, raise and drive closure of issues

Prepare timely and accurate reports and dashboards asrequired by the stakeholders

Develop and maintain dashboards, project progress and reportingin line with the standards of transition methodology and business needs

Ensuring all reports & dashboards are prepared as perstakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)

Track and follow up with relevant stakeholder for timelyupdation and data management of transition parameters

Maintain appropriate records of transition efforts, bothsuccessful and unsuccessful, to support overall program evaluations andlessons learned efforts

Coordinate, draft, compile and prepare staff material,presentations, letters, memorandums, reports, or other documents relatedto the transition

Stakeholder management

Coordinate transition application efforts with appropriatestakeholders, and others who have a critical interest in or decisionauthority over the proposed transition

Provide timely assistance in case of an escalation and supportresolution of escalations/ issues

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Transition & Quality Head

Strategy and Governance

Functional Heads

Transition Solution Review assumptions and commitments, projectexecution

Delivery Teams

Transition projects

CIS, Risk & Compliance

Immigration policy and framework, compliances

Holmes Engineering

Deployment of technology

Clients/ Potential clients

Transition and showcase of transition capability

Display

Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill

Domain Expertise - Knowledge of various tools andstatistical analysis methodology- Excel, Running Macros, ReportGeneration, Dashboards, WFM, 1X, HAD tools - Competent

Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Foundation

Leveraging Technology - In-depth knowledge of and masteryover technology domain that commands expert authority respect-Competent

Business Knowledge - Understand the DO&P process andworkflow, key terms and performance and financial parameters -Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

Applies the competency in all situations and is serves as a guideto others as well.

Master

Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognized within the entire organization.

Behavioral Competencies
- Analytical Skills
- Execution Excellence
- Managing Complexity
- Handling Pressure
- Client centricity
- Passion for results
- Stakeholder Management

Deliver

No.

Performance Parameter

Measure

1.

Customer Centricity

CSAT (PCSAT & ACSAT top 2 Box) % / NPS

Adherence to Program plan/charter specifically on servicestransition - Schedule, Quality, Efforts/Costs

Adherence to all customer contractual commitments related toServices transitions

Adherence to Services transition norms on all key performancemetrics

2.

Presales & Delivery Excellence

100% compliance in Integrated Transition Framework (ITF) in allSolution Proposal construct

Demonstrate One Wipro by 100% usage of Integrated Transitionframework

Integrated transition (across all LOBs) planning and status reportingto Internal management and customer using Digi-Q

Process Exceptions to be minimized by 100% compliance to the ITF

Program Management