The purpose of the role is to ensure effectiveimplementation of transition tasks for client/account as per thetransition plan.
Purpose of Interaction
Transition & Quality Head
Strategy and Governance
Transition Solution Review assumptions and commitments, projectexecution
CIS, Risk & Compliance
Immigration policy and framework, compliances
Deployment of technology
Clients/ Potential clients
Transition and showcase of transition capability
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Applies the competency in all situations and is serves as a guideto others as well.
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognized within the entire organization.
- Behavioral Competencies
- Analytical Skills
- Execution Excellence
- Managing Complexity
- Handling Pressure
- Client centricity
- Passion for results
- Stakeholder Management
CSAT (PCSAT & ACSAT top 2 Box) % / NPS
Adherence to Program plan/charter specifically on servicestransition - Schedule, Quality, Efforts/Costs
Adherence to all customer contractual commitments related toServices transitions
Adherence to Services transition norms on all key performancemetrics
Presales & Delivery Excellence
100% compliance in Integrated Transition Framework (ITF) in allSolution Proposal construct
Demonstrate One Wipro by 100% usage of Integrated Transitionframework
Integrated transition (across all LOBs) planning and status reportingto Internal management and customer using Digi-Q
Process Exceptions to be minimized by 100% compliance to the ITF