Transition Manager

Prepare timely and accurate reports and dashboards as required by the stakeholders

Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs

Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)

Track and follow up with relevant stakeholder for timely updation and data management of transition parameters

Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts

Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition

Stakeholder management

Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition

Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Transition & Quality Head

Strategy and Governance

Functional Heads

Transition Solution Review assumptions and commitments, project execution

Delivery Teams

Transition projects

CIS, Risk & Compliance

Immigration policy and framework, compliances

Holmes Engineering

Deployment of technology

Clients/ Potential clients

Transition and showcase of transition capability

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill

Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent

Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Foundation

Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Competent

Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
  • Analytical Skills
  • Execution Excellence
  • Managing Complexity
  • Handling Pressure
  • Client centricity
  • Passion for results
  • Stakeholder Management

Deliver

No.

Performance Parameter

Measure

1.

Customer Centricity

CSAT (PCSAT & ACSAT top 2 Box) % / NPS

Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs

Adherence to all customer contractual commitments related to Services transitions

Adherence to Services transition norms on all key performance metrics

2.

Presales & Delivery Excellence

100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct

Demonstrate One Wipro by 100% usage of Integrated Transition framework

Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q

Process Exceptions to be minimized by 100% compliance to the ITF

Roles & Responsibilities:

• Manage active transitions as assigned
• Be the customer's SPOC for all questions, decisions, actions and updates as applicable.
• Support the project as the first escalation point for internal and customer issues.
• Drive governance calls and meetings for internal and customer updates.
• Plan for, conduct and manage relevant trainings to be delivered to transitions team.
• Participate in / conduct assessments to gauge the training needs of the team.
• Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
• Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
• Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
• Combining process migration activities along with IT implementation
• Gives customer distinct advantage as vendor manages both IT as well as the operations
• Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality
• Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.
• Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
• Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle
Qualifications:

Graduate or PG

Transition experience from HRO , Insurance or Pension backgroud only