About the Role
We're looking for a Sr. Program Leader to develop and lead support efforts for our Field Operations Team. This will be a managerial role with a heavy focus on people management, delivering against KPI goals, and continuing process improvement with use of data analytics, so those interested should be excited to demonstrate those skills and be eager to lead.
This role is based out of the Phoenix, Arizona office and adheres to Uber's hybrid model policy.
What the Candidate Will Do
- Lead, motivate, and develop Community Operations Managers within a time-sensitive and demanding environment to deliver on operational KPIs
- Set up career development plans, guide Community Operations Managers, and develop them into awesome people managers
- Set overall direction of operations functions at the COE, including full accountability for setting and achieving operational goals and strategic planning
- Integrate the efforts of teams across multiple shifts to deliver world-class customer support and attain service level requirements
- Measure and evaluate COE processes and drive continuous process improvement with eye towards customer satisfaction
- Identify root causes and implement changes to improve accuracy, productivity, and quality of your team's performance
- Design, develop, and lead project teams to improve operations functions
- Be savvy in subject matter for the lines of business which you manage, and act as a key point of contact to internal stakeholders beyond the COE
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Basic Qualifications
- 8+ years of prior work experience in strategy, planning, operations, program management or consulting
- 5 years of experience leading a team
- Proven Leadership: Demonstrated ability to lead and motivate teams, with a track record of success in achieving operational goals.
- Data-Driven Mindset: Strong analytical skills and a passion for using data to drive decision-making and process improvement.
- People-Centric Approach: Excellent interpersonal and communication skills, with a genuine commitment to developing and empowering team members.
- Operational Acumen: Deep understanding of field operations and the ability to translate strategic objectives into actionable support plans.
- Change Management Expertise: Experience in leading change initiatives and driving adoption of new processes and technologies.
Preferred Qualifications
- Knowledge of Lean, Six Sigma and Kaizen methodologies is highly advantageous
- SQL proficiency
For Phoenix, AZ-based roles: The base salary range for this role is USD$149,000 per year - USD$165,500 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.