PMO - Trust & Safety
Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
Trust and Safety is paramount to our platform's integrity and the well-being of our users. The Regulatory, Risk and Program Management team sits at the heart of T&S, ensuring we navigate complex global regulations, manage critical risks, and execute strategic initiatives with precision and efficiency. The Group Program Management Office (PMO) is the engine driving operational excellence, cross-functional alignment, and the successful delivery of high-impact programs across the T&S landscape.
We are actively seeking an experienced candidate to manage critical business priorities. A proactive self-starter with a strong background in project management and the ability to coordinate diverse stakeholders across various functions and time zones. The ideal candidate should bring a sense of humility, curiosity, excellent communication, and relationship-building abilities to the team while contributing to strategic decision-making.
Key Responsibilities
- You will play a crucial role in driving complex priorities that align with T&S key objectives. Your responsibilities include:
- Project Management: Taking ownership of precise project timelines, maintaining project roadmaps, reporting on progress, documenting meetings, and tracking vital project documents. Anticipating and addressing potential blockers and issues proactively.
- Strategic Thinking: Demonstrating strategic thinking in workload prioritization and ensuring timely escalation of issues to leadership.
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- Stakeholder Relations: Building and nurturing relationships with teams throughout the organization, becoming the primary point of contact for selecting external stakeholders.
- Manage cross-department high-priority projects at TikTok Trust and Safety and push for change management to support the company's long-term business objectives.
Qualifications
Minimum Qualifications:
- Project Management: Proven expertise in direct project management or related roles and ability to take initiative and meet deadlines under minimum supervision.
- Organizational Skills: Exceptional organizational and time management skills, coupled with an unwavering commitment to detail.
- Outstanding written and verbal communication skills, along with strong interpersonal skills including the ability to collaborate effectively, build relationships, and work seamlessly with diverse, global teams across multiple time zones.
- Stakeholder Management: High proficiency in guiding and aligning multiple stakeholders toward desired outcomes.
- Adaptability: The capability to thrive in ambiguous environments, make informed trade-offs, work independently as a self-starter with minimal supervision, and manage a high-volume workload efficiently.
- Strong data analytics and business analytics skills, with a strong strategic thinking mindset and structured thinking skills; able to break down ambiguous problems into clear, actionable analysis.
- PMP, PgMP, PMI-ACP, CSM, or other relevant certifications.
Preferred Qualifications
- 5+ years of experience in tech strategy, consulting, investment or related areas
- Professional Experience: A minimum of 3 years of experience in fast-paced organizations, with a preference for candidates who have experience in large, complex global organizations.
- Deep curiosity, with a strong desire to understand and synthesize "how the dots connect"; a lifelong learner who is always asking questions
- Strong passion and extensive experience & knowledge in the tech and media industries
- Experience working with data analysis and reporting tools.
- Familiarity with legal and regulatory frameworks related to online safety and content moderation.
- Experience working in a global organization.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.