Integrity Manager, Trust & Safety

You will build, leverage, and iterate a combination of enterprise tools and techniques, data analytics and forensic analysis to identify instances of system access/privilege abuse, fraud and corruption, and other operational risks and behaviours that compromise the integrity and proper functioning of Trust & Safety systems and processes, and play a material role in ensuring that TikTok becomes the world's most trusted platform.

As the Integrity Manger, you will build and manage a global team to work with stakeholders across the world, driving day-to-day management, risk assessments, root cause analyses and mitigation of integrity-related processes and incidents, and iterating scalable capabilities to proactively detect, prevent and correct such issues and incidents going forward.

Responsibilities:
- Lead and coach a high performing team of Integrity Analysts based in key global hubs.
- Build, iterate and maintain leading edge integrity capabilities, across the entire lifecycle from detection to investigation and mitigation, identifying root causes and implementing sustainable solutions, to ongoing monitoring and governance of integrity issues and outcomes.
- Work closely with other leads and teammates in the RMI family to provide a defense in depth operational risk umbrella over T&S.
- Build strong relationships with global/regional stakeholders, ensuring regular communication of progress updates and changes, and fostering alignment across regions.
- Actively analyze global/regional data, utilizing available tools to identify potential behavior issues, and present findings to relevant T&S stakeholders .
- Independently investigate potential misbehavior cases using data tools, summarize findings, and present them to relevant stakeholders.
- Lead the kick-off for global/regional projects, contribute to strategic planning for project launches, ensure project timelines are met, and conduct regular follow-ups to identify areas for improvement and strive for achievement.
- Perform end-end case tracking and support incident management activities e.g. forensics with enterprise-level functions.
- Advocate and inculcate a strong risk awareness culture across T&S departments.

Qualifications

Minimum Qualifications:
- At least 3+ years of experience leading a regional or global integrity function.
- At least 5+ years of work experience in a quality assurance / audit / governance / compliance / investigation role in a Content Moderation / Content Quality / Trust & Safety environment.
- Bachelor's degree in a relevant discipline, such as information security, statistics, data analytics, mathematics, management science, intelligence analysis, fraud management, law enforcement, and related majors.
- Proven experience in risk control, anti-cheating, anti-fraud, and behavioral analysis.
- Strong tactical nous and strategic enablement, with proven ability to influence senior leaders.
- Strong program management skills and experience working with cross functional and global partners, spanning multiple timezones and cultures.
- Exceptional written and spoken English communication skills.

Preferred Qualifications:
- Masters degree or relevant certifications in anti-fraud, anti-cheating, data analytics, etc.
- Possesses Risk Analytics skillset i.e. able to independently run/query databases i.e. SQL, develop dashboards and visualisations combining data science techniques to uncover patterns and insights, make predictions, and create actionable plans to solve risk-integrity issues.
- Experience in insider threat management, data loss / exfiltration, monitoring and detection.