SMB Global Vendor Sales Manager

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We are looking for an SMB Global Vendor Sales Manager to join Snap Inc. Reporting to the Head of SMB Operations, this role will propel the SMB strategy and vision forward. As a member of our SMB organization, you will be responsible for managing Vendor Sales teams and for the delivery of the Vendor Sales team on business goals. The Vendor Sales team at Snap is focused on activating, onboarding and growing small and medium businesses at scale. You’ll collaborate with the Vendor team, Sales Ops, CRM, and other XFN to manage and deliver on our business goals.

What you’ll do:

• Manage, monitor and grow business performance of the vendor partner(s) and execute on SMB strategies to meet/exceed business goals. 

• Evaluate and analyze vendor team performance on metrics that matter and work closely with the Vendor management team to drive process improvements and enhance operational efficiencies. 

• Design and implement optimized workflows and processes to enable the vendor team’s delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives with minimal oversight. 

• Build and manage relationships with the Vendor management team to represent the team’s investment needs and to assist in the contract and negotiations process, quota setting, and ongoing performance management.

• Develop the strategic vision for a global scaled sales vendor footprint 

• Manage training, learning, and development across global vendor teams 

• Collaborate internally to develop and transition new workflows to external partners

• Review and select vendors 

• Manage our service agreements to ensure compliance on our quality, performance, and coverage targets through tools you will help build

• Manage and mentor a team of great people in a fast-paced, quick-to-market environment

• Partner closely with Sales Ops Strategy counterpart and other Sales stakeholders to define and execute operational solutions aligned to the needs of the team such as tooling improvements, training, marketing initiatives, and other growth initiatives. 

• Act as a liaison between the vendor team and relevant internal teams to bring in the vendor team’s inputs for a feedback loop across SMB business unit.

• Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints

• Ensure vendor teams are aligned with Snap security requirements, best practices, and KPIs

• Up to 25% travel

Knowledge, Skills & Abilities:

• Deep knowledge of Salesforce CRM and customization, beyond standard “out-of-the-box” implementations.

• Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.

• Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor.

• Self-starter with strong collaboration skills and ability to multitask. Ability to adapt to changing priorities and is comfortable with ambiguity.

Minimum Qualifications:

• Bachelor’s Degree

• 6+ years of work experience including in technology sales and/or vendor management.

• Strong effective communication skills, both written and verbal

• Experience launching and driving adoption for org-wide changes to operational processes

Preferred Qualifications:

• Proven track record of transforming operations to provide best-in-class customer experience through step-function innovation and continuous improvement

• Understanding of digital marketing and an emphasis on mobile

• Experience working in the tech, media or digital advertising industry as an operations professional with a background in SMB sales and/or high-volume sales. 

• Experience partnering and delivering on projects working with a diverse set of contributors and stakeholders.

• Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)

• Demonstrated proficiencies working with Sales or Vendors through sales or customer success in a rapidly changing environment.

• Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.

• Demonstrated organizational, project management and execution skills with ability to own cross-functional projects.

• Ability to promote partner growth and positively contribute to a team’s culture.

• Track record of success when educating large sales teams on operational process

• A passion for Snapchat, customer experience, and creativity!

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!