At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
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Northrop Grumman Sperry Marine is a global leader in the marine navigation systems industry, providing integrated technical solutions for the commercial sector. Due to high business demand we are currently growing the US Service Coordination team.
The role of the Service Coordinator is responsible for the end to end handling of all the incoming service requests, both locally and globally, and is a key point of contact for our customers and providing a 24/7 worldwide service.
This is a fast paced and challenging role because the ships we look after are constantly on the move. You need to be able to work out how to get the right part to the right ship, via the closest Service Engineer at the right time. It's a perfect role for someone who thrives in a busy environment, enjoys working as part of a team and has experience in a customer facing role.
Key Responsibilities:
- Handling of all incoming service requests for service and follow-up services - local and globally
- Reviewing e-mails and prioritizing responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, TechSupport, Purchasing, Sales and Finance)
- Liaising with ships agents worldwide to arrange the attendance and shipment of parts.
- Work closely with Service Supervisor and Engineers to plan the local services.
- Linear and stable invoicing throughout the whole financial period
- Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
- Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
- Participate in a 24/7 rotation for out of office hours service attendances
- Experience of working in a fast-paced, busy environment
- Experience within the maritime industry is advantageous
- Previous experience in a customer-facing or service coordination role is essential
- Fluent English language written and spoken
- Able to stay calm under pressure
- A problem solving attitude
- Ability to handle different task simultaneously
- Strong administration skills
- Time efficient and well organized
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.