Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Client Service Coordinator

New York, NY / Remote


At Guidepoint, we’re the experts in finding expertise. 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
 For more information, visit

Want more jobs like this?

Get Project Management jobs delivered to your inbox every week.

Select a location
By signing up, you agree to our Terms of Service & Privacy Policy.

Play a vital role in Guidepoint’s success.

As a Coordinator on the Client Service team, you will be overseeing all administration withing your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.

This position can be remote within the United States and will be working east coast hours. 

Who We Are:

  • Team-oriented and collaborative
  • Hard-working professionals who strive for excellence
  • Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

What YOU will own:

  • Responsible for scheduling bulk telephone consultations for client service teams
  • Manage multiple client organization requests and respond within a timely manner
  • Coordinate with advisors and clients to confirm telephone consultations
  • Leave messages and follow up with Advisors to expedite scheduling projects
  • Maintain an updated status of client telephone consultations
  • Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
  • Follow multiple work streams to help Project Managers organize client requests and track progress on projects
  • Assist with ad-hoc requests

Experience YOU will bring:

  • 1-3 years of previous work experience dealing in a high call volume environment
  • Work authorization required

Skills YOU will bring:

  • Attention to detail and excellent follow-up skills required
  • Strong aptitude for developing systems of organization
  • Excellent time management skills and able to multi-task
  • Ability to work as part of a team and independently
  • Excellent sense of urgency and responsiveness

What We Offer:

The annual base salary for this position is $50,000 annually


You will also be eligible for the following benefits:

  • 15 PTO Days, 10 legal holidays, and 5 sick days
  • Comprehensive Medical, dental, and vision plans
  • 10% 401(k) match, life insurance, paid time-off and parental leave plans
  • Commuter benefits and a corporate gym rate
  • Development opportunities through the LinkedIn Learning platform
  • Friday happy hour, “Summer Fridays”, and free snacks
  • Casual work environment, team building, and other social events
  • Option to be full-time remote 


Become part of a rapidly growing, global organization, with nearly 1,300 employees spread across 15 strategic offices in 12 countries. Guidepoint’s broad range of expert services empowers our clients to access new industries, get up to speed on trending topics, enable in-depth exploration of critical subjects, and offer validation of qualitative insights. For more information, visit

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.



Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

$50,000$50,000 USD
Client-provided location(s): New York, NY, USA
Job ID: 7085564002
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Access to Online Courses
  • Diversity and Inclusion

    • Founder led

Company Videos

Hear directly from employees about what it is like to work at Guidepoint.