Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain extraordinary talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value.
Responsibilities:
Act as the front line; supporting members of the team and management to maintain and grow our client base
Update and monitor internal reports to ensure the timely and efficient progress of each client mailing and departmental projects
Act as a client advocate and interface between all departments
Monitor the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient
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Use experience to support the developmental needs of fellow associates
Act as a role model to other associates in consistent implementation of standard methodologies with regards to client interactions and departmental procedures
Participate in ongoing projects, including drafting written requirements or procedures as requested
Research and respond, in a timely manner, to requests all client requests and inquiries
Partner internally, as well as with other departments, to continually add efficiency to the day to day processes as well as to increase client satisfaction
Participate in offseason training and projects
Qualifications:
Possess 2+ years' experience in a senior client relations/project administrator role or equivalent
BA/BS degree preferred and/or equivalent work experience
Excellent written and verbal communication and interpersonal skills
Excellent negotiation and analytical skills
Ability to prioritize effectively, multitask, and manage time appropriately with keen attention to detail
Proficiency in Microsoft Office Suite
The ability to work in a highly collaborative and dynamic environment
Communicate effectively and efficiently across departments, with staff, senior management and clients
Provide extraordinary client service to our clients and associates
Maintain favorable client relationships in order to identify additional service needs
* Ability to work well independently as well as part of a team
Locations: Brentwood, New York