Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain extraordinary talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value.
Responsibilities:
- Act as the front line; supporting members of the team and management to maintain and grow our client base
- Update and monitor internal reports to ensure the timely and efficient progress of each client mailing and departmental projects
- Act as a client advocate and interface between all departments
- Monitor the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient
Want more jobs like this?
Get Accounting jobs in Long Island, NY delivered to your inbox every week.
- Use experience to support the developmental needs of fellow associates
- Act as a role model to other associates in consistent implementation of standard methodologies with regards to client interactions and departmental procedures
- Participate in ongoing projects, including drafting written requirements or procedures as requested
- Research and respond, in a timely manner, to requests all client requests and inquiries
- Partner internally, as well as with other departments, to continually add efficiency to the day to day processes as well as to increase client satisfaction
- Participate in offseason training and projects
Qualifications:
- Possess 2+ years' experience in a senior client relations/project administrator role or equivalent
- BA/BS degree preferred and/or equivalent work experience
- Excellent written and verbal communication and interpersonal skills
- Excellent negotiation and analytical skills
- Ability to prioritize effectively, multitask, and manage time appropriately with keen attention to detail
- Proficiency in Microsoft Office Suite
- The ability to work in a highly collaborative and dynamic environment
- Communicate effectively and efficiently across departments, with staff, senior management and clients
- Provide extraordinary client service to our clients and associates
- Maintain favorable client relationships in order to identify additional service needs
- Ability to work well independently as well as part of a team
Locations: Brentwood, New York