Veterinary Clinic Team Manager
Austin Pets Alive! (APA!) is one of Austin's most dynamic and best-loved nonprofits. The organization is the leader in the no kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin's most at-risk shelter pets, which helps Austin to be a no-kill city, while also assisting other communities in saving homeless animals. The organization is distinguished by the scrappiness of its grassroots, non-traditional community-based animal rescue work. The organization continues to innovate best practices to save sheltered lives and teaches its renowned no kill lifesaving model to 400 students annually, who attend apprenticeships at APA!'s Maddie's® Lifesaving Academy, and to hundreds of animal welfare professionals who attend the organization's annual American Pets Alive! conference.
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The Medical Clinic Team Manager at Austin Pets Alive! is a strategic leadership position that helps manage the day-to-day operations of a bustling, around the clock veterinary practice that serves our fostered and onsite animals. This position helps keep the clinic focused on our core no-kill philosophy, while providing excellent customer service and high-quality medical care. The Medical Clinic Team Manager reports directly to the Medical Clinic Program Senior Manager and defers to the Medical Director for medical-related decisions.
During the initial 90-day period, the Medical Clinic Team Manager supervises clinic receptionists and data entry staff. Upon completion of training, they will assume responsibility for leading the case management team.
This is a full-time, exempt position, and the schedule includes evenings and weekends, with on-call duty as needed.
ESSENTIAL FUNCTIONS:
- Serves as the manager-on-duty on assigned shifts, with responsibility for overseeing the day-to-day functions of the clinic staff and its programs, ensuring operations are in line with specific policies as well as overarching organizational goals and values
- Assists in creating and implementing goals, objectives, policies, procedures, and systems to improve efficacy and efficiency of care. If any of these would end up affecting other parts of the department, the Team Manager must consult with the Program Manager and Medical Care Director.
- Manages staff including scheduling, payroll, supervising, disciplinary action, one on one's for personnel development.
- Maintains effective communication among case managers, receptionists, veterinarians, directors, data entry, volunteers, and other department personnel.
- Works with the Medical Clinic Program Senior Manager to focus on customer service improvements; resolves customer complaints and facilitates interdepartmental communication to address issues as they arise
- Assists with supply ordering.
- Re-prioritizes and triages daily operations to deal with emergency situations as they arise
- Helps maintain record-keeping and procedures in accordance with DEA, OSHA, and Department of Health requirements
- Works with the accounting department to manage business credit cards, invoices, payments, and cash logs
- Strives to advance personal managerial talent by seeking appropriate learning opportunities and completing learning opportunities provided by the organization
OTHER FUNCTIONS:
- Attend and participate in all required training sessions and meetings
- Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues
- Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis
- Able to react to change productively and perform other related duties as assigned
- Able to work evenings, weekends, and holidays as needed
- Able to work in a high volume, fast-paced, high-stress environment
QUALIFICATIONS, SKILLS & EXPECTATIONS:
- Must portray characteristics of professionalism at all times
- Excellent computer skills and proficiency in Word, Excel, Google Docs, Google Sheets, and Google Drive
- Must have at least one year of veterinary technician experience
- Must have at least one year of management experience.
- Effective oral and written communication skills and experience in negotiating and de-escalation
- Excellent interpersonal skills and professionalism, even in times of high stress
- Skills in database management and record keeping
- Self driven and ability to work quickly on tasks
- Must be able to identify and resolve problems in a timely manner
- Must be able to gather and analyze information skillfully
- Must be comfortable working with animals of varying sizes and temperaments
- Strong organizational and time-management skills in order to prioritize competing, multiple tasks simultaneously
- Effectively copes with change, shift gears comfortably, and can decide and act without having the total picture
- Must embody APA!'s Core Values of Innovation, Respect, Drive, Resourcefulness, and Inclusion, while also being solution oriented.
- Commitment to APA!'s customer experience expectations
- Willing and committed to working well with volunteers and staff in all roles
PHYSICAL JOB REQUIREMENTS:
- Must be able to routinely lift 40-50 pounds
- Must be able to walk around shelter as needed - uneven ground, keeping a safe distance from dogs and handlers
WORK ENVIRONMENT:
- Work is normally performed inside the APA! Medical Clinic; with exposure to environmental conditions that include working with and near animals
- Rapid pace with exposure to potential hazards including animal waste, disinfectants, and high levels of noise as well as Potential for animal bites and scratches and diseases that can be transmitted from animals to people
- Uses own transportation to travel and transport
- Occasional after-hours or weekend work may be required to support program needs
LOCATION(S):
- Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703
- 290 Medical Clinic 4943 W Hwy 290 Austin, TX 78735
BENEFITS
Austin Pets Alive! is proud to offer a competitive benefits package for full-time employees, including up to 95% subsidy on employer sponsored medical coverage, subsidized and voluntary life insurance, voluntary dental, vision and short term disability options, all effective the first day of employment. We also offer voluntary wellness and emergency sick plans, up to 2% match on 401(K) retirement plan, supplemental benefits, subsidized pet insurance, flexible spending accounts and additional life coverage. Full-time employees receive 10 paid holidays and accrue 10 days paid time off during the first year of employment, with a third week of PTO accrual upon completion of 12 months of employment. Employee's will also receive professional development opportunities through APA!'s ongoing mission to advance our animal welfare professionals in our life saving work.
EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT
Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.
Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.
Pay Range: $47,000 per year