Implementation Trainer (Mars Veterinary Health)

As an integral part of our Training team, the Implementation/Field Trainer is responsible for the orientation of Mars Veterinary Healthcare professionals as they embark on using the Voyager Health practice management system in hospitals around the world.

Essential Responsibilities and Tasks:

• Work with the core training team to deliver US based training programs
• Deliver established educational programs: in-person, virtually, or guided self-study.
• Deliver instructor-led training, conduct train-the-trainer sessions for multiple hospital sites
• Adapt the learning content to address the identified training needs and align with the desired performance outcome.
• Apply knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content and desired learning outcomes
• Work under tight deadlines with minimal supervision in a fast-paced, dynamic environment.
• Collaborate with the greater Voyager Health development team to understand and deliver updates, work closely with the quality team to identify struggling areas that should be addressed through learning solutions.
• Support local Champion (Train the Trainer) programs as needed, including delivering training, and supporting Champion mentors
• Provide relevant feedback to the wider curriculum development team, impacted end-users and project teams.
• Manage all classroom/virtual classroom activities to include pre/post consultations, enrollments, end-user performance management.

• BA in English, Education, Communications, or Instructional Design, Educational Technology, Information Systems and 5+ years experience supporting medium to large scale training projects
• Knowledge and understanding of adult learning concepts and methods
• Advanced knowledge of LMS platforms
• Excellent planning and organization skills, ability to independently manage multiple small to medium scale training projects from initiation to delivery
• Excellent written and oral communication, public speaking and presentation skills
• Experience working with international partners across different time zones and cultures
• Ability to travel (50% - 70%) to hospitals to support go-live and aftercare.
• Strong interpersonal skills, including effective listening, intercultural collaboration and providing feedback
• Bilingual a plus

• Veterinary Healthcare Operations (i.e., Customer Service, Hospital Operations, Medical Operations)
• Clinical/Medical Operations
• DAP/Technology
• Sales & Marketing

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Competitive referral program - join our team, bring your friends, and get paid.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans® for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.