Role Purpose
JOB DESCRIPTION:
- Build customizations using extensions and scripts to meet business needs
- Actively identify opportunities to leverage Coupa functionality to improve efficiency
- Troubleshoot and debug production issues that users may have which could be data, process, Coupa configuration or integration related
- Support the Procure-to-Pay department during the month-end/quarter-end/Year-end close process
- Ensure that change control procedures are implemented and used for all production deployments
- User administration including assignment of roles, & user access levels.
- User acceptance testing and system integration testing supporting instance upgrades and releases
- Partner with the vendor, IT and the Reporting team to achieve organizational management information and business intelligence objectives
- Workday HCM experience - Good to Have
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Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
Performance review
HR
Hiring and employee engagement and retention
Training Team
Capability development
Technical Lead
Training, issue escalation/ resolution
External
Client
Query Resolution
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Process Knowledge - Knowledge of assigned process, tools andsystems - Foundation to Competent
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Expert
Applies the competency in all situations and is serves as a guide toothers as well.
Master
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.
- Behavioral Competencies
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
Deliver
No.
Performance Parameter
Measure
1.
Process
No. of cases resolved per day, compliance to process and qualitystandards, meeting process level SLAs, Pulse score, Customer feedback
2.
Self- Management
Productivity, efficiency, absenteeism, Training Hours, No oftechnical training completed
Institutional_Finance_Buy_Side_Others