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Nationwide Insurance

Senior Analyst, Commissions


If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

Compensation Grade: E2

Colorado Residents: Email for salary information

Job Description Summary

Our team is a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong work ethic and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

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As a Senior Analyst, you'll process accurate and timely payments for commission or sales incentive programs for single or multiple lines of business and resolve complex/non-routine processing corrections. You will complete commission or sales incentive audits and interact with customers to analyze and resolve inquiries. We'll count on you to ensures adherence to regulatory and internal controls around the processing and payment of commissions.

Job Description

Key Responsibilities:

  • Processes commission or sales incentive payments for single or multiple lines of business in accordance with provisions established in the commission/sales incentive plan.

  • Develops expert knowledge in all lines of business, distributions, systems, processes, products and methods.

  • Reviews and analyzes commission or sales incentive reports; processes corrections. May review and analyze daily commission and error reports for all product lines.

  • Receives and responds to calls from the sales force regarding complex commission or sales incentive related processing problems. Maintains appropriate records of phone conversations. Serves as initial point of contact for advanced service issues.

  • Interacts with customers to analyze and resolve non-routine/complex payment inquiries and disputes.

  • Completes commission or sales incentive audits and communicates results to both internal and external customers.

  • Monitors and clears commission and sales incentive suspense in a timely manner. Prepares monthly/quarterly commission and sales incentive payment summary reports and reconciliation for management. Researches and reconciles fund differences. Analyzes trends and consults with management about trends.

  • Processes incoming manual commission statements if required. Resolves and reconciles individual transactions to the total of the statement and the cash receipt.

  • Assists in processing complex back-dated producer account change requests for all product lines if needed.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager.

Typical Skills and Experiences:

Education: Undergraduate degree in business administration, accounting, finance or related subject, preferred.

License/Certification/Designation: May be required to be fingerprinted, pass an FBI background check and be associated with Nationwide Securities, LLC as a non-registered individual if not already FINRA registered.

Experience: Typically, four to five years of work experience in commissions and/or sales incentive administration, financial services or related field.

Knowledge, Abilities and Skills: Working knowledge of commission and/or sales incentive payment processes. Understands commission/sales incentive plan designs (i.e. targets, measures, etc.). Solid understanding of the compliance rules. Communicate well verbally and in writing and answer questions related to policies and requirements. Recommend solutions to complex administrative work processing problems. Can use personal computer and related business software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the business unit Associate Vice President and HR Associate Vice President.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Work from Home

Job ID: a65e62fa9cef159deb03f7e0421b02681b2163ca50e643323d1e47542c187be4
Employment Type: Other