Salesforce Service Cloud ( Technical architect)

Make Progress Thrive

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

The role

The Salesforce Technical Architect would be responsible for driving application & integration architecture across Enterprise applications, involving different Salesforce products. This role will be responsible to bring in best practices of design & implementation across different Salesforce Clouds & domains.

• Bring in best practices for Salesforce multi-cloud implementation & rollouts.
• Create Architecture Blueprint & High-level Solution design for implementations.
• Liaise with Design Authority/Architecture Review Board on Customer side, to present architecture and drive approvals.
• Create Feature Roadmap for functionalities.
• Perform fit-gap analysis across different solutions and come up with product recommendations.
• Configure/develop complex Salesforce functionalities and guide development team on the implementation.

• Technical/Solution Architect with 12+ years of experience on CRM/SalesForce.com
• In-depth understanding of Salesforce platform capabilities and constraints.
• Should have architected and designed 4 -5 secure, high-performance technical solutions on the Force.com platform.
• Architected 2 or more successful custom Salesforce.com solutions spanning multiple platforms, including integration and authentication.
• Knowledge of Force.com development best practices
• Excellent understanding of SOSL and SOQL, Salesforce.com's Web Services and APIs, and the Salesforce Security model
• Excellent understanding of relational database concepts and how to best implement database objects in the Salesforce.com platform
• Experience integrating data into Salesforce from multiple data sources using tools including DataLoader
• Experience gathering and presenting information from multiple sources in a single UI
• Experience architecting and building solutions within the Salesforce Portal
• Full understanding of project life cycle and development methodologies.
• Ability to interact with technical and functional staff at all levels.
• Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques.
• Excellent oral, written communication and presentation skills.
• Preferably holding both Salesforce Certified Application Architect & Salesforce certified Integration Architect certifications
• Should be able to work in offshore / onsite model

• A competitive remuneration package including extended fringe benefits.
• Being part of the local Wipro Benelux family and also supported by 260.000 enthusiast colleagues spread over the 6 continents.
• A state-of-the-art training platform so you can grow and become the best version of yourself.
• A dynamic working environment with room for personal development
• A career path within a global leading Technology firm
• At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ