Salesforce Service Cloud Architect

About us:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship we have over 160,000 dedicated employees serving clients across six continents. Together we discover ideas and connect the dots to build a better and a bold new future.

Wipro is an exciting organization to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

• Leading discovery sessions that demonstrate a comprehensive understanding of Salesforce products, structure, and security models.
• Designing complex sales and service solutions, as well as solutions for multi-platform and specialty projects, using both standard and custom functionality.
• Collaborating with the Salesforce Administrator to validate business requirements and any considerations (security, scalability, limits).
• Develop Apex (classes and triggers) extending Salesforce to support business requirements.
• Custom User Interface development, Lightning pages, Aura Components and Lightning Web Components
• Performing data clean-up and complex loading functions using Data Loader and Dataloader.io and/or providing data best practice recommendations to team members and customers
• Creating comprehensive security models and complex automations from customer requirements
• Integrations: Use Salesforce APIs to integrate with other systems used in the organization. Knowledge of Boomi integration platform is required.
• Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development.
• Take ownership of release cycles to implement and deploy new/updates to existing applications and code,
• Integrating and maintaining business applications to Salesforce, such DocuSign as well as others.
• Collaborating with IT / Developers for other systems to integrate across the business.
• Consult and support the Salesforce Administrator.

• Salesforce certification(s) preferred.
• Hands on experience implementing and developing in Apex, LWC.
• Knowledge of OOP Design Principles, Development Patterns, and experience with C#, Java or similar languages is desired.
• General web development experience with HTML, CSS, JavaScript.
• Deep understanding of custom objects, validation rules, permission sets, flows, process builders, SOQL.
• Experience with Salesforce Clouds such as Community Cloud, Marketing Cloud, Sales Cloud etc.
• A proactive attitude to Salesforce enhancements and bringing existing code into best practices.
• Ability to write, interpret, and critique technical specifications.
• Experience working with large data sets and bulkification.
• Soft skills: the ability to gather requirements and present solutions to stakeholders.