Title : GBL-CIO : IT Program Manager / Account Manager
Role Description
This role will have responsibility & accountability for IT needs of GBL Account(s), activities associated with implementation of large scale IT changes, changes or customization of business applications to align with Account needs. This role will act as a SPOC for business leadership & client IT teams for all CIO services. The key objective of this role is to drive accountability around committed service levels, drive better end-user & client experience. The individual will need to have a good understanding of business & related IT requirements in order to drive right/prompt solution to issues/problems for respective Account(s). This role would involve working across different Wipro teams and collaborate with & influence various CIO central function to meet business IT priorities of Account.
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Key Responsibilities
• P erform the duties as IT SPOC to Account leadership team for all CIO services
• Relationship management with senior leaders within Account & their stakeholders to help superior IT services
• Proactively understand opportunities & focus areas and work with larger Wipro/client IT team to create joint action-plan
• Lead & take complete accountability post implementation of ODC to build mutual relationship with business leadership & client IT teams
• Drive business success & new ways of working across Wipro teams
• Send periodic updates about performance of various CIO services
• Setup & drive cadence with key stakeholders to collaborate for joint outcomes
• Implement IT governance (incl. RACI) within Account to streamline all internal operations
• Monitor changes or advancements in business IT systems for Account
• Set objectives & strategies for Account IT
• Design & customize technological systems & platforms to improve employee experience
• Monitor changes or advancements in business systems for Account
• Plan the implementation of new systems within Account
• Oversee technological infrastructure (networks & computer systems) in organization to ensure optimal performance
• Analyse costs, value & risks of IT to advise management & suggest actions
• Manage escalations & new Project Rollout
• Drive IT Policies, Compliance & CSAT improvement
• Drive CIO teams to meet Account business IT priorities
• Fulfil IT requirement for Account's client / external parties
Represent Wipro IT Organization to client CIO organization
Key Skills
• Customer Centric, passionate about client's success
• Leadership, strategic thinking & collaboration skills
• Knowledgeable in Wipro IT infrastructure & applications landscape
• Good business process & functional understanding
• Passion & acumen for change management
• Commercial savviness, good understanding of finance/budget
• Good written & oral communications along with presentation skills
• Leveraging niche technology solutions for innovative problem solving
Inquisitive, always willing to learn & unlearn
Roles & Responsibilities:
Accountability
• Relationship management
• IT Strategy & Planning
• IT Ops Stability
• IT Security & Compliance
• Timely rollout of IT Projects
• Graduate (Engineer + MBA preferred) with 15+ years of experience in IT industry
• Expertise in strategy & planning and relationship mgmt. with leadership teams
• Experience in supporting IT projects, IT implementations or transition, systems integration, creating IT solutions, and similar outcomes in large programs
Proven lead roles in supporting IT operations, business transformation, program management & process improvements