Program Manager - Strategic Initiatives & Operations
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
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Job Summary
World Wide Technology has an opening for a Program Manager to support the Solutions Consulting & Engineering (SC&E) Strategic Initiatives & Operations (SI&O) team. This role will report directly to the Sr. Manager, SC&E Initiatives and will be responsible for working with teams across the business, IT, HR, Finance and SI&O to assess business needs and help understand and improve work processes.
The Program Manager is responsible for coordinating, leading, and orchestrating the alignment of large complex work efforts with matrixed teams to deliver business outcomes that span across the organization. This role will manage project and workstream teams, schedules, and adhere to required project management governance and controls. This also includes management of issues, risks and change requests to ensure successful and on-time delivery of business outcomes. This role will have knowledge and understanding of how the work efforts under their responsibility align and how the outcomes work together. This means that the Program Manager will also have a high degree of EQ and understanding of the impacts the outcomes will have on the organization as a whole.
The Program Manager will also participate in mentoring and coaching other more junior members of the Initiatives Management team, as directed by the Sr. Mgr, SC&E Initiatives.
The Program Manager will exhibit excellent written and verbal communication skills, must be self-directed, and will be responsible for the day-to-day project activities of the matrixed team. Verify that the program produces the required deliverables with quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.
Job Responsiblities / Essential Functions / Competencies
- Manage a suite of complex work efforts that span multiple time zones with matrixed team members
- Exhibits strong leadership qualities to the matrixed teams to build and motivate team members to meet work effort goals, adhering to their responsibilities and project milestones
- Full program life cycle ownership: successful program delivery will include full implementation from initiation to deployment for the initiatives under their responsibility
- Communicates clearly and effectively with the Sr. Mgr, SC&E Initiatives on status, risks, issues, and decisions that need to be made on the programs and projects for which they are responsible
- Report on program success criteria results, metrics, test and deployment management activities
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
- Create, maintain and communicate project plans to organize and drive the program's progress
- Manage the day to day program activities and resources and chairs the program team meetings
- Provide status reporting regarding program milestones, deliverable, dependencies, risks and issues, communicating consistently to leadership
- Understands and manages interdependencies across the program's workstreams
- Manage program scope and changes
- Manage all aspects of the program from planning, external vendor relationships, communications, resources, change, risks and issues
- Set and continually manage program expectations while delegating and managing deliverables with team members and stakeholders
- Delegate tasks and responsibilities to appropriate personnel
- Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
- Ensure that programs are proceeding according to scope, schedule, budget and quality standards
- Manage program issues and risks to mitigate impact to timelines and outcomes
- May be responsible for the matrixed management of other Initiatives Managers who may be supporting one or more of the programs under the Program Manager's responsibility
Qualifications:
Education
- Bachelor's Degree in Computer Information Systems, Business Administration, Information Technology or equivalent
Certifications - Optional
- PMI Project Management Professional or equivalent preferred
Work Experience
- 10+ years of experience as a project or program manager implementing large scale technology driven change.
- Industry Experience: Consulting or Technology service delivery background strongly preferred
- External customer delivery processes and systems preferred
- Knowledge, background and/or hands on experience with Project Portfolio Management (PPM) tools, preferred (such as ServiceNow, Oracle PPM, Workday PSA, Clarity, etc)
- Matrixed team building and management background preferred
Specialized Knowledge, Skills, and Abilities
- Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Self-directed, with the ability to adapt to change and competing demands
- Experience influencing and gaining buy-in from clients, team members, stakeholders and peers
- Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
- Team-building skills with technical and non-technical staff
- Experience working both independently and, in a team-oriented, collaborative environment
- Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), SmartSheets, Visio, etc
- Builds productive relationships with peers and senior leaders and delivers on commitments to gain trust and respect.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!
Equal Opportunity Employer Minorities/Women/Veterans/Differently abled
Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, NV, MN, OH, MI, WI, IA, SC
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