Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
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Work, Play and Grow at BlackLine!
Make Your Mark:
The Center of Excellence (COE) is a team within the broader Professional Services team that is focused on driving quality and efficiency across BlackLine implementations. CoE accomplishes driving continuous improvement amongst the team by: prioritizing/leading and overseeing initiatives, participating in cross-organizational initiatives, owning the ongoing evolution of the Delivery Framework, monitoring project status, tracking and analyzing team skills, developing and monitoring enablement plans, creating monthly reporting packages (complete with trending analysis and suggested actions) and representing services leadership in cross-departmental initiatives.
You'll Get To:
- Drive innovation in the Services team by standardizing services delivery and performing value-add services based on best practices and industry standards
- Architect and deploy scalable solutions and leading practices across the Services team
- Partner with stakeholder network (GTM, Sales, Marketing, Product, Customer Success) to successfully implement and train on new services approaches
- Maintain the CoE service catalog/initiatives and prepare KPIs on the overall effectiveness of the respective service offerings
- Create and maintain library of service-related documentation for all BlackLine Products
- Partner with various other departments (i.e. Customer Experience) to improve processes for enhancing the Customer Journey
- Develop new service offerings, and creation of corresponding collateral
- Identify ways to upsell and cross-sell to increase revenue and build brand awareness
- Provide project governance, monitoring and reporting from our PSA tool
- Create monthly reporting package for Executive Management Team
- Review customer surveys - engage with customers to obtain feedback and identify trends
- Serve as Program Manager for all initiatives listed above, leading Professional Services resources on a rotational basis, by maintaining project plans and driving initiatives to completion
- Perform other duties as required
What You'll Bring:
- 10+ years experience in implementation, project and people management
- Bachelors degree required
- Excellent verbal and written communication skills
- Ability to convey solutions to non-technical audiences
- Commercial awareness and business acumen with an ability to build rapport and working relationships
- Natural problem solver
- Team Player but able to work alone and prioritize time/activity
- Resilient and able to work in a fast-paced environment
- Strong organizational skills
- Ability to work effectively under pressure to tight deadlines
- BlackLine implementation experience required
We're Even More Excited If You Have:
- Accounting or Financial background
- Consulting background
- Project management experience
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $112,000.00 - USD $149,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.