Clinical Admin Supervisor

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Positions in this function is responsible for supervising various departments and overseeing the daily operations of the Clinic areas of responsibility as determined by the Clinic. Supervise and coordinate staff and activities to provide quality and effective patient care. Foster effective and courteous communication with providers, staff, OCMG support team, vendors, and administration on all related matters to clinical operations. The responsibility includes supervision of operationally related oversight of clinic staff (providers, clinical, and ancillary staff).

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Oversees the management of the Health Center of assigned departments and functions of Medical Assistants
• Oversees the administrative functions for at least four of the following Health Center services or programs: Primary Care (Internal Medicine, Family Practice, Pediatrics), Specialty Care (Medical and Surgical)
• Ensures department compliance with Health Center and departmental policies and procedures
• Coordinates patient scheduling with providers' schedules
• Monitors appointment availability and makes recommendations for improving access and provider productivity
• Develops and implements plans to improve patient satisfaction
• Coordinates programs to orient new patients
• Participates actively in organizational committees and directs at least one Health Center committee/group which meets on a regular basis
• Assists the Administrator with long-range planning projects
• Assumes responsibility for all operational functions of the Health Center in the absence of the Administrator as assigned
• Provides direction, leadership and guidance to department staff
• Provides staff supervision including hiring, training, motivating, evaluating, counseling and termination of employees as necessary
• Participates in the development of departmental policies and procedures
• Implements new or updated policies and procedures to ensure compliance with changes
• Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration and other departments
• Develops and implements departmental budgets, goals and required reports
• Adheres to Universal Precautions at all times
• Adheres to safety policies and procedures at all times
• Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned

• High school diploma or GED equivalent
• Current Basic Life Support certification
• 3+ years MA experience; OR equivalent combination of education and experience
• Experience must be in an acute care, ambulatory care, or primary health care

• Certification is preferred through a certifying organization, such as the American Association of Medical Assistants (AAMA)
• Certificate from a California State accredited school
• Managed Care experience