About the Role
Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As Senior Manager, Claims Process & Strategy, you will be a pivotal leader in shaping and optimizing Uber's claims processes within the growing Claims Process, Strategy & Insights team. You'll join a highly visible team in a senior individual contributor role, reporting to the Director, Claims Process, Strategy & Insights. Shape the future of claims within the dynamic and complex TNC (Transportation Network Company) environment, with a tech company eager to disrupt the status quo to optimize our claims experience. Your expertise will be crucial in establishing industry-leading practices, partnering with insurance carriers, and influencing the overall direction of our claims outcomes.
Want more jobs like this?
Get jobs delivered to your inbox every week.
We're looking for a savvy, influential, and highly experienced leader who is a true claims process expert, someone who lives and breathes claims, is on the cutting edge of what's happening in the market, and thrives on taking on the challenge of being the "tip of the arrow" driving innovation. This person is not just detail-oriented but also moves with pace, is highly independent, and capable of driving significant change across large organizations to reduce the cost of insurance. You will be at the forefront, leveraging technologies like GenAI to optimize claims outcomes and processes.
Uber embraces a hybrid work model, where employees are in office three days a week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.
What You'll Do
- Claims Process and Strategy: Design, document, and implement enhanced commercial auto claims processes (including BI/UM/UIM) to optimize outcomes and reduce costs, and influence the overall direction of Uber's claims strategy.
- Project and Initiative Leadership: Leverage and provide direction on projects and initiatives to a team of Claims Strategists who possess a deep understanding of the daily activity on Uber's book of claims, and lead key initiatives to drive process improvements and strategic objectives.
- Technology-Driven Innovation: Drive the exploration and implementation of cutting-edge technologies (including GenAI) to optimize claims outcomes and processes.
- Data and Performance Management: Utilize and inform the development of claims-related data, reporting, and analytics to understand key metrics and KPIs, and provide data-driven insights to guide strategic decisions and recommendations.
- Carrier Collaboration and Expertise: Collaborate with and provide expert consultation to external insurance partners on best practices for TNC commercial auto claims handling and utilize proven experience in managing litigation related to commercial liability claims to guide approach with complex issues, mitigate risks, and develop strategies to drive impact across the claims portfolio.
- Trend Analysis and Change Leadership: Identify, analyze, and communicate macro-level trends impacting the claims experience in the TNC space, and lead and implement significant change initiatives across large organizations, demonstrating the ability to navigate complexity, build consensus, and achieve buy-in from diverse stakeholders.
Basic Qualifications
- Proven Track Record: 8+ years of experience in the insurance industry (carrier, broker, MGU, TPA, or similar organization) with a focus on commercial auto claims, process design, strategy, or operations.
Preferred Qualifications
- Claims Leadership and Technical Acumen: A recognized expert in automobile injury claims operations, industry best practices, and emerging trends, with proven leadership experience and a demonstrated passion for and understanding of technology (including GenAI) within the claims environment.
- Analytical and Communication Skills: Strong familiarity with designing, developing, and utilizing claims-related data, reporting, and analytics; demonstrated ability to understand and interpret key metrics and KPIs; exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels, build strong internal and external relationships, and deliver compelling presentations to diverse audiences, including executive leadership.
- Proactive Execution and Persuasive Influence: Highly independent, proactive, and detail-oriented, with a strong ability to manage priorities and execute efficiently in a fast-paced environment, coupled with proven expertise in developing and executing persuasive techniques to influence the performance of insurance carrier partners.
- Strategic Vision and TNC Expertise: Proven ability to shape strategy, think both big and granularly, operate with a high degree of autonomy, and drive major organizational change initiatives, with deep expertise in the intricacies of TNC commercial auto claims, including BI, UM/UIM, and complex litigation management.
- Executive Presentation Skills: Experience presenting complex information to executive-level audiences.
For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
For Phoenix, AZ-based roles: The base salary range for this role is USD$144,000 per year - USD$160,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.