About the Role
Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As Senior Manager, Claims & Data Insights, you will be a pivotal player in shaping and optimizing Uber's claims strategy through data-driven insights. You'll be a key member of the growing Claims Process, Strategy & Insights team, operating as a senior individual contributor and reporting to the Director, Claims Process, Strategy & Insights. Your expertise will be crucial in leading efforts around developing and delivering actionable claims insights, driving the claims data strategy, and influencing overall claims outcomes. While a background in claims is important, this role heavily emphasizes strong analytical skills and the ability to leverage data to drive strategic decisions. We're looking for a highly influential and proactive leader who is detail-oriented, moves with pace, and is capable of driving significant change to reduce the cost of insurance through claims data, and taking action. The ideal candidate has a strong understanding of the role of claims within the insurance ecosystem, proven experience in developing and utilizing claims reporting and analytics, and is ready to "go get it." This role requires someone who can shape strategy, think big, and understand detail, all while operating with a high level of autonomy.
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Uber embraces a hybrid work model, where employees are in office three days a week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.
What You'll Do
- Claims Data Strategy and Infrastructure: Lead the development and execution of Uber's claims data strategy, including internal and vendor tool utilization, ensuring data integrity, accessibility, and alignment with business objectives. Shape critical decisions impacting Uber's data infrastructure.
- Data Analysis and Insights: Drive the identification, validation, and execution of mitigating solutions based on claims trends and insights. Leverage claims expertise and advanced analytical capabilities to deliver impactful recommendations. Design, develop, and maintain advanced claims reporting and analytics solutions, including dashboards and visualizations, to support strategic decision-making and performance monitoring. Utilize data visualization tools to effectively communicate complex data findings.
- Operational Performance and Collaboration: Develop, implement, and monitor operational health metrics and key performance indicators (KPIs) in collaboration with internal and carrier partner teams. Provide regular updates to key stakeholders, highlighting trends and areas for improvement. Provide expert consultation to external insurance partners on data and reporting best practices, and collaborate on data-driven performance improvement initiatives. Provide data-driven input into the design, documentation, and deployment of claims processes, ensuring alignment with data insights and optimization goals.
- Strategic Influence and Change Management: Influence the overall direction of Uber's claims strategy and outcomes by leveraging data insights, staying abreast of industry trends, and proactively identifying opportunities for improvement. Drive major change initiatives across large organizations, demonstrating the ability to navigate complexity and achieve buy-in from diverse stakeholders.
Basic Qualifications
- 8+ years of experience in the insurance industry (carrier, broker, MGU, TPA, etc.) with a focus on claims, claims operations, claims analytics, insurance data strategy, or actuarial roles.
Preferred Qualifications
- Claims Analytics Leadership and Technical Proficiency: Extensive experience leading a claims analytics function (ideally within a commercial auto carrier) and proficiency in building data, analytics, and visualization tools (e.g., SQL, Python, Tableau, Power BI).
- Analytical and Data Strategy Expertise: Deep familiarity with designing, developing, and utilizing claims-related data, reporting, and analytics; proven experience in developing and implementing data strategies, including tool selection and vendor management; able to understand and interpret complex metrics and KPIs.
- Influence, Communication, and Collaboration: Exceptional ability to influence stakeholders at all levels, build strong relationships with internal and external partners, and adapt presentations and messaging to different levels of audience, from individual contributors to senior executive leaders.
- Strategic Thinking and Execution: Proven ability to shape strategy, think big, and understand detail, demonstrating a balance of strategic vision and tactical execution; strong attention to detail while maintaining a fast pace to deliver high-quality results efficiently; highly independent and proactive, with a strong understanding of industry trends and a passion for leveraging data to drive change.
- Change Management Expertise: Significant experience driving major change across large, complex organizations.
For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
For Phoenix, AZ-based roles: The base salary range for this role is USD$144,000 per year - USD$160,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.