About the team
At Uber, safety is at the heart of everything we do. Join our dynamic EMEA CommOps Safety Team, where innovation meets customer-centricity. Together, we're shaping Uber's customer experience during critical safety-related moments, driving positive change across diverse geographical markets.
About the Role
We are on the lookout for a Safety Support Program Manager to oversee the safety program in Eastern Europe and the Middle East and Africa regions. In this pivotal role, you'll be at the forefront of driving improvements, ensuring efficiency and efficacy of safety support (IRT), and collaborating closely with cross-functional teams to enhance safety support initiatives.
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Your efforts will drive the experience of users involved in safety incidents across both mobility and delivery and the mitigation of platform safety risks. This role has a strong focus on stakeholder engagement, running and completing complex processes, leading cross-functional collaboration, driving regional alignment, and improving processes and support operations through data analytics, organization, and teamwork.
What You'll do:
- Drive Operational Excellence: Take ownership of safety support, optimizing existing processes, and implementing new ones to ensure seamless operations.
- Performance Management: Establish robust performance management structures to consistently deliver exceptional safety support results.
- Decision Making: Be the go-to export on complex safety cases, driving fair and safe resolutions that prioritize user well-being.
- Project Execution: Lead the execution of diverse safety projects, from product rollouts to policy enhancements, driving positive change across the region.
- Collaboration: Foster collaboration with internal and external support sites and cross functional partners.
- Continuous Improvement: Use data analytics to find opportunities for cost and quality improvements, maintaining a strong focus on customer experience.
- Proactive Risk Mitigation: Stay ahead of safety risks by adopting a proactive approach, identifying potential issues and implementing preventive measures.
- Influence and Leadership: Establish credibility and expertise, influencing internal team members to enhance processes and policies, ensuring scalable solutions for future challenges.
What You'll Need:
- Customer Centricity: Passionate about delivering outstanding and safe experiences to our customers and partners.
- Process-oriented: Adept at creating efficient and forward-thinking processes, with data analysis to drive quality improvements.
- Stakeholder Management: Skilled in handling diverse team members across a matrixed organization, fostering collaboration and alignment.
- Problem-Solving: Experience in solving complex problems with a structured approach, demonstrating strong planning and organizational skills.
- Empathy and Understanding: Advocates for Uber customers, deeply committed to enhancing the community experience.
- Strong Communication: Exceptional written and verbal communication skills, capable of driving discussions and decisions effectively.
- Bias for Action: Proactive in implementing solutions and achieving results, with a dedication to making impact.
- Curiosity and Innovation: Naturally curious and dedicated to discovering innovative solutions to complex challenges.
- Language Proficiency: Fluency in Arabic is a significant advantage.
- Crisis Management Experience: Previous experience in crisis management is desirable.
About Uber
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of re imagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at the least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.