About the Role
At Uber Eats, the Operations teams are the heart and soul of the company. These are the teams that take our global product and localize it to an assigned market. In this context, this role is an unique opportunity to have a direct impact in building and crafting the category of food delivery and the future of Uber Eats in Costa Rica!
As a Growth Operations Manager, you will be responsible for defining and implementing the eater acquisition, retention and engagement strategy in one of Latin America's regions, while working hand-in-hand with both the local Territory teams to align on the strategy and with the rest of the Operations team to ensure you are using key insights and tools.
This role calls for a combination of savvy analytics, strategic thinking, strong execution and interpersonal ability to work alongside a team of Operations.
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What you'll do
- Strategy: Develop and own a full roadmap of initiatives to increase acquisition, engagement and loyalty of users
- Create & Optimize Processes: Scale new and existing processes to allow the business to efficiently operate and grow
- Budget management: Handle promotions budget efficiently to maximise customer acquisition, engagement and retention
- Product Improvement: Actively search for new features which could improve our customers' experience on Uber Eats. Work directly with central teams to prioritise and ensure local relevance of new product rollouts
- Stakeholder Management & Teamwork: Build and develop strong relationships with cross-functional, central and territory teams (e.g.Marketing, Community Operations, Policy, Communication, Legal, etc.) in order to contribute to the long-term growth of the territory while building a global network
What you'll need
- 3+ years of experience solving complex analytical problems; experience in business consulting, investment banking or other hyper-growth startups is preferred
- English and Spanish professional proficiency
- Critical thinking and analytical rigor, as you will be dealing with data
- Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
- Ability to operate collaboratively and efficiently in a fluid, ambiguous environment
- Excellent written and verbal communication skills
- Strong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g SQL, Python)
- Basic understanding of experimental design (such as A/B experiments) and statistical methods (Incrementality Concept)
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing this form (https://forms.gle/aDWTk9k6xtMU25Y5A).
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.