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Uber

Senior/ Growth Operations Manager, Membership

Tokyo, Japan

About the Role

Reporting to the Head of Membership, as part of the membership team, your role will be critical to get more members and keep more members engaged and happy.

You will also collaborate closely with global, regional and local cross-functional teams to drive Uber One growth by operationalising Uber products and developing new initiatives to drive growth.

What You'll Do:

  • You will design the strategy behind and then execute on a range member acquisition and/or retention campaigns.
  • You will be passionate about optimisation - always trying to make existing programs and processes better.
  • You love working with people and are hungry to learn from the many country, regional and global membership teams around the world to help build best practice.
  • Develop end to end go-to-market plants and launch new membership product features.
  • Collaborate with key partners to create membership #magic. Key teams include, Work cross functionally to drive membership growth by partnering with Marketing, BD, Sales and Partnership Ops.

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The Skills You'll Bring:

  • 5+ years of relevant experience, with time spent in growth, operations, strategy or finance roles, supported by a history of delivering clear results
  • English mandatory, Japanese fluency nice to have
  • SQL proficiency is a must
  • You must be very comfortable with numbers, and can build robust financial and forecast models.
  • You will need to be a strategic thinker, have an analytical mindset, and sharp business sense
  • You will need to be an excellent communicator, and collaborative
  • Experience in a membership/subscription service is a plus

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Tokyo, Japan
Job ID: Uber-127190
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program