Operations Trainer (Voice)-Remote

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What We'll Bring:
T&E Voice Customer Support Trainer

What You'll Bring:

• Bachelor's degree preferred, or 3 years of related experience.
• 3-5 years of training delivery experience/background in a training role.
• Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English.
• Background in training in a classroom and/or a virtual environment.
• Comfort level with general technical concepts and training of these concepts.
• Proficient in Microsoft applications including PowerPoint.
• Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
• Strong attention to detail.
• Quick to learn, with a goal of becoming a SME on an all processes.
• Comfortable presenting and training groups on average of 15-25 people.
• Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.
• Holds trainees accountable and assists in nesting phase of training development.
• Ability to maintain focus, flexibility, and organization.
• Comfortable working in fast-paced environment.
• Ability to identify gaps in representative knowledge, skills, etc.
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

• Delivers new hire training programs to new employees within operations.
• Incorporates learning objectives, activities and assessment into all training facilitations.
• Provides training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers.
• Provides training to operations teams in support of process/policy changes
• Continues to act as a point of contact for representative coaching, furthering representative development.
• Identifies new areas of opportunity for training and works with onshore training team to develop and deliver training materials.
• Additional projects and duties as assigned.