Program Manager, Safety Integrity (LATAM) - Trust & Safety

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a Program Manager on our Safety Integrity team, you are the glue that ensures our policies, programs, and systems work together across our many apps to protect consumers and prevent abuse. You work to push projects and operational changes forwards, implement policy changes, and define new processes. You coordinate between product managers, operations teams, and policy specialists to actually get things done.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?
- Craft product process and strategy for the LATAM community on TikTok platforms with a focus on safety issues such as Minor Safety, hate speech, cyber bullying, etc.
- Work closely with cross-functional partners (content policy, product management, data analytics, operations, engineering) to identify, assess and resolve safety-related issues in our products, promote community well-being and user safety with optimization of product features and product strategy.
- Address various scenarios such as video, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks in the global community then craft features and strategies to mitigate these risks

Qualifications

Qualifications
- Strong understanding of the Spanish Speaking LATAM User Generated Content (UGC) market
- You have program/project or product management experience, ideally within a safety/ risk control/ anti-spam strategy environment
- You are comfortable with large volumes of data and able to do in-depth data interpretation with familiarity with SQL is a bonus
- English and Spanish professional proficiency is required
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ts.accommodations@tiktok.com