Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
What will I be doing?
- Complete regular assessments of search quality based on business requirements in accordance with evaluation standard documents
- Plan, conduct and support policy training and go-live process for BPO partners and in-house specialists
- Coordinate and support in-house specialists' tasks and data delivery
- Ensure overall data delivery quality and improve project performance to achieve established targets:
- Conduct quality inspection of evaluated data and specialists' daily tasks
- Be responsible for standard document clarifications to ensure better understanding for BPO partners and in-house evaluation specialists
- Conduct calibration meetings with the team to analyze and align on different cases, evaluate performance, offer solutions and suggestions to improve accuracy rates
- Work and interact closely with POC and other stakeholders to provide timely and quality feedback on SOP/guidelines/data quality to optimize existing processes and to ensure overall project success
- Work on various evaluation-related projects outside core responsibilities based on business needs
- Perform other ad-hoc duties as assigned
Qualifications
What should I bring with me:
- Bachelor's Degree or above
- About 2 years work experience, preferably in QA/data analysis/project management
- Proficient Korean as a working language, proficient English skills at all levels (reading, writing, listening, speaking) for daily communication
- QA and quality improvement experience, familiarity with RCA and data analysis
- Knowledge about search engines, familiarity with social media platforms
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Ability to learn quickly, adapt to a fast-paced environment and respond to day-to-day challenges
- Strong interpersonal skills, excellent attention to detail, precision and accuracy
- Resilience and commitment to self-care to manage the role's demands
* Preferred:
1) AI or machine-learning project experience
2) Overseas work/training experience or in a multi-cultural/multilingual environment
3) Knowledge of TikTok App, functions and services especially related to Ads
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.