Staples USR is focused on our customer and our community. As Manager Travel Operations for Staples US Retail, you will be responsible for leading programs designed to provide travel and product related services to our customers. You will lead a team dedicated to supporting our stores and field leadership. This position will focus on continuous program improvements and execution to ensure programs launched to our field teams are easily executed, communicated properly and align with current retail objectives and organizational strategy.
This role will also be responsible for overall program management and vendor partnership to meet contractually mandated service standards and proactively address opportunities to ensure high levels of customer service.
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Program Ownership:
- Manage day to day operations of Travel Services businesses
- Develop programs to support business execution and simplification for our store and field leaders
- Manage the development, implementation, and adoption of tools to drive operational excellence
- Maintain and improve upon fundamental core travel operational processes for retail stores
- Lead a travels services support team and prioritize efforts to meet sales and service goals with a focus on vendor Acceptable Quality Levels
- Escalation of technical issues related to hardware and software
- Facilitate robust training program for store and field leadership teams.
Partnerships & Support:
- Partner with business owners to operationalize initiatives.
- Develop process improvements to simplify the business
- Lead communication of business updates and objectives
- Leverage business results and program feedback to drive growth
- Utilize field feedback to address opportunities
- Partner with field leaders to drive execution of activities under scope
- Provide support to field for any program issues
Program Roll Outs:
- Work with communications to review and streamline field messaging
- Use appropriate vehicles to drive field adoption and execution
- Maintain business related How to Guides resource materials as well as training documentation
Essential skills and experience:
- 7-10+ years minimum experience
- Strong knowledge of Staples and or Retail Operations
- Excellent analytical skills
- Strategic thinker
- Results oriented individual with the ability to influence outcomes
- Strong interpersonal skills across functional areas
- Proven ability to work in a fast-paced environment and handle multiple tasks effectively
- Outstanding oral and written communication skills
- Self-motivated individual and comfortable with leading discussions in a team environment
Additional Information:
- Must be able to pass a comprehensive and in-depth background check
Get Great Perks:
- Bonus plan and generous amount of paid time off
- Flexible work arrangements, including hybrid and flexible work hours
- 401(k) plan with a company match, variety of benefits and options, associate resource groups
- Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
- Corporate office includes a café (i.e., coffee, cappuccinos, teas), 24/7 fitness center, breakroom (free drinks and snacks), on-site dry cleaning, Chef Louie's Cafeteria, and more
ABOUT US
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.