Wholesale Coordinator - Soho Home

 Soho Home...

Soho Home is a modern homewares brand designed for relaxed, sociable living. With more than 25 years of design heritage, our ranges are created to mirror the look and feel of our Soho Houses around the world. Soho Home is an interiors collection from Soho House that includes furniture, lighting, tableware, and accessories created for, and inspired by the Houses.

The Role…

Soho House have an exciting opportunity for a Wholesale Coordinator to join Soho Home.

This is a great opportunity for a dynamic, sales focussed individual interested to work on growing meaningful commercial partnerships with top tier retailers and looking to contribute to the long-term brand strategy.

The Wholesale Coordinator is responsible for the day to day operations of the wholesale department and supporting the fulfilment of wholesale orders and projects, focusing on providing a seamless consumer journey and elevated experience for each account.  This role reports into the Senior Wholesale Manager.

Main Duties…

Sales and planning

• Own the wholesale order book and appointed sales trackers, monitoring stock to accommodate orders taken as forward and weekly replenishment.
• Raise wholesale orders and issue confirmations, communicating delivery deadlines with all clients and suggesting adjustments, changes and new line opportunities when needed.
• Provide customer invoices, credits and ensuring all relevant delivery & invoicing portals are updated accurately and on time.
• Attend the daily logistics WIP to communicate weekly priorities and work with the warehouse teams to ensure seamless delivery of orders through to clients within communicated timelines.
• Create effective product line-lists & captivating decks in accordance with the company standard format to instigate up-selling opportunities and range extensions.
• Work closely with Merchandising, supporting the Senior Wholesale Manager with stock forecast submission to ensure allocation of stock is correct and supports delivery of partner strategies.
• Participate in weekly Finance meetings to monitor debtors and keep track of payment terms.
• Ensuring all supporting master copies of contacts, order forms, imagery decks and pricing grids are up to date internally and externally.
• Work collaboratively with Logistics, Operations, Merchandising and Finance to ensure customer requirements are met and live orders are accurate.

Customers’ Accounts

• Communicate clearly and effectively with wholesale accounts delivering excellent customer service and responding to all queries on a timely manner.
• Build and maintain relationships with wholesale account merchandising & buying teams.
• Identifying upselling opportunities and order increase sales for key accounts across categories.
• Anticipate risk on the weekly / monthly / quarterly performance and raise this to leadership
• Support the planning and execution of special projects within wholesale accounts, for example Pop Up or Retail Activations.
• Support the Senior Wholesale Manager to set up and execute seasonal wholesale

Reporting

• Delivering trade notes each week to support the Senior Wholesale Manager and the wider team on visibility of orders taken and dispatched week on week.
• Collate weekly ST results and perform regular store visits to keep track of customers account performance and space set up, providing support on VM & store training to key accounts.
• Work with the Senior Wholesale Manager to create Monthly Wholesale recaps in the form of presentations to be shared with the Trading Director and the wider leadership team
• Supporting the Senior Wholesale Manager to set up and conduct showroom seasonal sales

What We Are Looking For…

• 2+ Years' experience in a similar role
• Homeware experience advantageous
• Ability of driving sales growth
• Good Excel and numerical skills
• Can do Attitude and ability to problem solve
• Experience managing luxury wholesale accounts globally
• Results orientated with an ability to adapt quickly to changing circumstances.
• Effective communicator at all levels (verbal & written)
• Highly organised individual with attention to detail and ability to prioritise workloads

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership (Every House Membership awarded after 1 years’ service)
• Free lunch at Store X Café in 180 Strand Mondays & Fridays
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.