Operations Analyst

Paysafe Limited ("Paysafe") (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

• Ensuring cross-functional collaboration between internal departments involved for a new product launch
• Evaluate existing Operational processes and procedures to identify areas of improvement
• Tracking initiative launch progress using agile methodologies
• Participating in Operational backlog review and commitment ceremonies to align and plan out key priorities
• Following standard GTM process and procedure
• Enhancing the Paysafe customer experience by understanding their requirements
• SME for new Paysafe Products, Features and Enhancements
• Co-ordinating Operational team training
• Identify, report and feedback any product defects that are not suitable for GTM launch

• Ability to understand technical information and apply to business solutions
• Demonstrates professional communication skills on technical and business-related subjects
• Has previous experience with using REST APIs
• Able to understand new products quickly and efficiently
• Worked within a team environment
• Excels in a collaborative and cross-functional environment

• Proficient with agile methodology and tooling
• Technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
• Previous experience in a FinTech or financial services company an asset
• Experience working with payment gateways is a major plus
• Basic experienced with using HTML and CSS
• Has experience or exposure with using Atlassian products. JIRA, Trello, and Confluence
• Proficient with Windows and IOS Operating Platforms
• Experience working within a customer facing role assisting with customer technical support

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model