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Knowledge Management Analyst

Cary, NC

Knowledge Management Analyst

Date Posted: Jan 13, 2022


Cary, NC, US, 27513


Role Value Proposition:

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts with the freedom to create innovative solutions to address core business challenges within MetLife. The role of Knowledge Management Analyst is an opportunity to deliver our next phase of Knowledge Practice adoption and Self Service via Agile Transformation, enable a differentiated customer experience and increase MetLife’s operating leverage.

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The Knowledge Management Analyst position is responsible for the run, manage and maturity of Knowledge Management Practice including adoption of Knowledge Management globally. Continuous Improvement, Innovation, and technical advancement along with application of KCS, ITIL, SAFe and Lean IT methodologies are at the core of the Knowledge Management Practice (KMP).

Key Responsibilities:

Knowledge Management Analysis, Governance and Execution

  • Day-to-day KM operational and compliance support for the Knowledge Management practice. Includes resolving basic technical & practice related issues and providing support to technical & client facing teams with respect to knowledge curation.

  • Provide content to Knowledge Newsletter and Engineering Roundtable events.

  • Monitor and provide applicable direction regarding Knowledge Feedback to individuals and teams.

  • Develop & maintain end user training articles, Pathway’s.

  • Deliver Training sessions globally focused on the Knowledge Management “Best Practices”.

Knowledge Practice Maturity & Improvement

  • Participate in process improvement activities, i.e., governance/adherence, assessments, brainstorming, improvement recommendations. Including “Link Accuracy”, automation identification and metrics for measurement

  • Analysis, Design, Develop and Test Jira/Azure stories for Knowledge Practice and tool improvements.

  • Continual socialization of the Knowledge Management practice across all stakeholders.

Essential Business Experience and Technical Skills:


  • Bachelor’s degree or equivalent experience in Computer Science or related technical field

  • 2+ years of related Strategic, Operational, Business or Industry work experience.

  • An understanding and working experience in Analysis, Process Improvement & Data Analytics

  • Broad knowledge of IT systems, Automation toolsets, and Industry best practices.

  • ServiceNow ITSM

  • Strong interpersonal and relationship building skills. Including oral & written skills and presentation experience.

  • Ability to execute multiple assignments concurrently in a fast paced ever changing environment.

  • Strong customer service focus.


  • Jira, Miro, ServiceNow Reporting, Power BI

  • Proficient with the MS Office suite used in day-to-day work functions. Visio, Excel, PowerPoint, etc.

  • Fluent in one or more languages in addition to English i.e. Spanish, Japanese, Chinese, French…

  • KCS v6 highly desired

  • Lean IT, DevOps, SAFe, ITIL V4, and/or Agile methodology, certification and/or awareness

Business Category

Global Technology & Operations

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4billion of total assets under management as of March 31, 2021. We are ranked #46on the Fortune 500 list for 2021. In 2020,we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 122133

Nearest Major Market: Raleigh

Job ID: c36d1bf0652182433f27aa4db061137f8d2346821db589917802a1d69966b265
Employment Type: Other