Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
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You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Key Responsibilities:
- Design, implement, and manage endpoint management and security tools.
- Ensure effective deployment, monitoring, and maintenance of endpoint protection software (e.g., anti-virus, anti-malware, encryption, etc.).
- Automate the deployment and configuration of endpoint security tools across the organization.
- Develop and maintain endpoint management processes for patching, updates, and configuration changes.
- Work with IT and security teams to ensure compliance with security policies, industry regulations, and best practices.
- Analyze endpoint security events and alerts, and provide recommendations for remediation.
- Troubleshoot and resolve endpoint security and performance issues.
- Maintain inventory and tracking of all endpoints in the environment.
- Assist in the development and enforcement of endpoint security policies and procedures.
- Collaborate with cross-functional teams (e.g., network, IT, security, operations) to ensure the seamless integration of endpoint tools.
- Stay up to date with the latest trends and best practices in endpoint security and management.
- Conduct regular assessments of endpoint health, configuration, and security posture.
- Create and maintain documentation related to endpoint tools, processes, and configurations.
- Provide support for endpoint-related incidents and requests from end-users and other IT teams.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimun 5+ Years of experience in anakage tool.
- Proven experience as an Endpoint Tool Engineer, Systems Engineer, or in a similar role with a focus on endpoint security and management, mainly Anakage Automation Tool
- Strong experience with endpoint security tools such as Symantec, McAfee, CrowdStrike, Carbon Black, or similar.
- Familiarity with endpoint management systems such as Microsoft Endpoint Configuration Manager (SCCM), Intune, Jamf, or other similar tools.
- Experience with patch management, system imaging, and software deployment.
- Knowledge of endpoint security policies and industry regulations (e.g., GDPR, HIPAA).
- Experience working with Windows, macOS, and mobile operating systems (Android, iOS).
- Experience with scripting and automation (e.g., PowerShell, Bash, Python).
- Strong understanding of network security and endpoint threat prevention strategies.
- Familiarity with Active Directory and Group Policy for endpoint configuration management.
- Experience with monitoring and reporting tools to track endpoint performance and security status
Preferred Technical and Professional Experience
- Certifications such as CompTIA Security+, CISSP, CEH, or other relevant security certifications.
- Experience with endpoint detection and response (EDR) tools.
- Knowledge of cloud-based endpoint management solutions.
- Familiarity with endpoint backup and recovery strategies.
- Experience with SIEM systems (e.g., Splunk, ArcSight) for security monitoring.
- Excellent problem-solving skills and the ability to troubleshoot complex endpoint issues.
- Strong attention to detail, ensuring that endpoint security and configurations are consistently monitored and optimized.
- Ability to work effectively in a team environment and collaborate with other departments.
- Strong written and verbal communication skills for documenting processes and interacting with other teams.
- Ability to prioritize tasks effectively and manage multiple projects simultaneously.
- Proactive and self-motivated approach to learning and applying new technologies
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.