JOB DESCRIPTION
Responsible for management and success of Food as Medicine, Pharmacy Clinical Services Programs, and other Kroger Health Strategic Programs. Ensure client satisfaction while increasing utilization and profitability of contracted programs. Collaborate with internal and external partners on recommendations to improve program performance and future growth. Position Kroger Health as the partner of choice for programs in community healthcare. Demonstrate the company s leadership behaviors and core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Develop strategy and execution plan partnering with Kroger Health Leaders, KTD, and Sales teams
- Drive revenue and growth from programs in early stages of development
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- Maintain program performance, including operations, implementation, and reporting
- Serve as the key decision maker on program client needs and program performance
- Set key performance indicators (KPIs) and monitor performance goals and review program compliance and profitability
- Track/communicate with leaders regarding performance, including pricing, profitability and growth working with Finance, 84.51, Legal, KTD, and external partners
- Oversee client relationships, including meeting regularly, addressing opportunities, accounting, quarterly business results (QBRs), and escalating when needed
- Negotiate program contracts to increase profitability
- Create annual financial and utilization budget and period forecast for strategic programs
- Develop and assist in execution of process improvement initiatives for strategic programs
- Ensure contracting NDA is in place when sharing information and execution of contracts or statement of work (SOW)
- Work cross-functionally with divisions and other Kroger departments to drive execution
- Participate in special projects as assigned including, but not limited to, working with consultants on specifically defined engagements
- Travel to attend conferences, support clients, and engage with client leadership
- Provide Kroger Health leaders information on market insight, partnership opportunities, and new program ideas
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- Bachelor's Degree
- Any experience successfully identifying, adopting and leading change initiatives
- Any project management experience
- Any experience in a leadership/management/supervisory role
- 2+ years of contract negotiation experience
- 5+ years of experience in analytics
- 5+ years of experience in a program or account management for healthcare entity or grocer
- Able to manage multiple projects and responsibilities
- Strong familiarity with nutrition and/or healthcare industry
- Proficient in Microsoft Office
- Demonstrated leadership, coaching and influencing skills
- Ability to maintain a high degree of confidentiality
Desired
- Master's Degree
- Any experience with profit and loss responsibility
- Any managed care, nutrition, health system, and/or specialty pharmacy experience
- Exceptional leadership skills: motivate, develop, inspire, empower
- Ability to gain organizational alignment and work collaboratively with stakeholders/peers
- Ability to develop and deliver effective solutions to diverse/complex problems
- Exhibit a professional presence and confident demeanor to achieve and sustain positive working relationships
- Excellent oral/written communication skills with levels of the organization
- Ability to translate business requirements into solutions