Leasing Manager - Regional Operations Specialist

Overview

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space. 

Regional Operations Specialist Team Overview: 

Are you a superstar in your position? Do you love sharing your extensive property management knowledge with others?  If so, then the Regional Operations Specialist Team is for you! We are currently seeking highly skilled individuals to join our team!  This unique opportunity will allow you to gain corporate exposure while positively impacting our onsite teams. This is a permanent position which allows you to travel to various KETTLER sites to lead progress of daily operational needs. If you love what you do, are a natural leader and excel at your job, then KETTLER’s Regional Operations Specialist Team is for you! 

Position Overview:  

KETTLER currently has an opening for a Regional Operations Specialist - Leasing Manager, based in the DC Metro area. This position leads operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you! 

The Regional Operations Specialist - Leasing Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leasing team leadership, demonstrate excellent customer service, and excel in maximizing occupancy through strategic marketing, outreach, and sales expertise.  

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform. 
• Lead by example to maintain a positive climate and a high-performing, engaged, customer-focused team. 
• Deliver a positive customer experience, quality living environment and the achievement of property goals. 
• Serve as a mentor to team members throughout the portfolio. 
• Maintain company and brand standards throughout all aspects of the community. 

• Manage administration of the leasing office. 
• Support Community Manager and/or Assistant Community Manager in coaching and leading success of leasing and marketing guidelines, benchmarks, and key performance indicators. 
• Lead and contribute to consistent delivery of KETTLER standards in social media marketing, brand management, lead management, leasing tours, and strategic follow-up. 
• Design and execute strategic community events, outreach initiatives and local business partnerships to effectively market/promote the community. 
• Understand the current sub-market and competitive advantages of the community in which you are working and mentor others to ensure their comprehension. 

• Contribute to achievement of all team goals and resident retention. 
• Lead team to maintain proper application, move-in and move-out processes to ensure compliant resident files and ledgers.  
• Take ownership of resolving customer concerns. 
• Utilize company guest suites/resources as available to minimize travel expenses. 
• Other duties as assigned. 

Qualifications

• 2+ years of residential leasing experience required. 
• Must have a current, valid driver’s license. 
• High School Diploma, Bachelor’s Degree preferred. 

• Computer proficiency and knowledge of Microsoft Office Suite. 
• Extensive knowledge of Property Management software programs- Yardi platform experience preferred. 
• Extensive knowledge of Property Management software programs- Yardi platform experience preferred. 
• Lease-up experience is preferred. 
• Demonstrated leadership ability and proven history of success with the leasing process. 

• Must be able to work on the weekends. 
• Must be able to walk apartments, communities, and grounds, including steps and climbing stairs. 
• Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner. 
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.