Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance (RM&C), you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Risk Analyst in the Fraud Risk team, you will play a crucial role in safeguarding our customers and the firm from fraudulent and illicit activities while ensuring an exceptional customer experience. You will support the Customer Experience team by overseeing risk in the digital fraud prevention and claims spaces. This role offers you the opportunity to contribute to our growing focus on customer experience, identifying high-impact opportunities to enhance risk strategies and business processes. Join us in driving meaningful progress by partnering with initiative owners across the organization.
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Job Responsibilities:
- Monitor daily business processes and high-impact escalations for risk impacts and enhancements.
- Conduct root cause analysis on large dollar loss cases and complete research on manual samples or system data.
- Deliver regular reporting or updates on key risk metrics.
- Collaborate with initiative owners to drive customer experience improvements.
- Analyze and synthesize large sets of data into key themes, exploring unknowns to identify new opportunities.
- Communicate effectively with executives, managers, and subject matter experts.
- Utilize Microsoft Office tools, including Word, Excel, and PowerPoint, proficiently.
- Work collaboratively within cross-functional teams.
- Solve problems with a passion and comfort with ambiguity, managing multiple projects and processes independently while responding to emerging issues.
Required Qualifications, Capabilities and Skills:
- 3 years of experience in fraud prevention or risk management, strategy, or analysis.
- Strong analytical and problem-solving skills with attention to detail.
- Self-motivated and proactive, with proven ability to work accurately under pressure.
- Effective communication skills within a team environment.
- Ability to establish effective partnerships across the organization.
- Interest in improving customer experience by linking emerging metrics and trends to products and processes.
Preferred Qualifications, Capabilities and Skills:
- Experience in linking customer experience improvements to risk strategies.
- Familiarity with digital fraud prevention tools and techniques.
- Ability to adapt to rapidly changing environments.
- Certification in risk management or related field.
- Experience leading cross-functional initiatives.
- Knowledge of industry best practices in fraud prevention and risk management.
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.