Unlock your potential as a Loan Servicing Associate and be at the heart of our client service excellence. Bring your expertise to support operations, resolve complex queries, and drive continuous improvement. Join a team that values client satisfaction and professional growth.
As a Loan Servicing Associate within the Commercial Lending and Business Banking team, you will report to the Loan Servicing Manager and play a key role in leading a team of loan servicing analysts. Your responsibilities will include managing inbound calls and emails from both internal and external clients across various business lines. You will also support Business As Usual (BAU) operations and contribute to enhancing client satisfaction through effective problem ownership and resolution.
Want more jobs like this?
Get Data and Analytics jobs in Manila, Philippines delivered to your inbox every week.
Job Responsibilities:
- Build knowledge of loans and services in Commercial Lending and Business Banking.
- Support BAU operations and assist in resolving complex process queries and escalations.
- Partner with loan servicing analysts to address client issues and ensure timely follow-up.
- Function as a subject matter expert by conducting 2nd tier checks and audits.
- Manage and support operation projects, driving continuous improvement efforts.
- Serve as a liaison between client managers, bankers, loan operations, and the Loan Servicing team.
- Identify issues and risks to prevent fraudulent account behavior and manage controls.
- Prioritize daily workload to maximize productivity using time management skills.
- Project a confident and professional presence to clients and stakeholders.
- Work independently with supervision and escalate complex issues as necessary.
- Drive high levels of service and client experience within the team and perform additional duties as assigned by the Operations Manager.
Required Qualifications, Capabilities, and Skills:
- Strong client focus with urgency and service excellence.
- Excellent written and verbal communication skills.
- Ability to quickly learn and adapt to new knowledge.
- Highly organized with skills in managing competing priorities.
- Professional presence adaptable to evolving needs.
- Exemplary teamwork with a positive, supportive attitude.
- Ability to prioritize tasks under pressure for timely delivery.
- Capacity planning and coordination skills for stakeholder management.
- Proficient in people management, conflict resolution, and problem-solving.
- Competence in KPI metrics reporting for self and teams.
- Controls and innovation mindset with adaptability to shifts and business needs.
Preferred Qualifications, Capabilities, and Skills:
- College degree preferred, or equivalent work experience.
- Minimum of one to three years of experience in customer service, operations, sales, or portfolio management, preferably in banking or financial services.
- Proficient PC skills, including Word, Excel, and PowerPoint.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.