Become a vital part of the dynamic Client Onboarding Team at J.P. Morgan Mobility Payment Solutions, where your expertise in delivering exceptional service and fostering strong client relationships will ensure smooth integration and enhance client satisfaction.
As a Client Onboarding Associate within the Mobility Payment Solutions Team, you'll be at the forefront of facilitating smooth transitions for our clients, ensuring they meet Luxembourg's regulatory standards with precision and care. If you have a keen eye for detail, a passion for exceptional client service, and an interest in technology and the motor industry, we invite you to be part of a team that values innovation and continuous improvement.
Job Responsibilities:
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- Guide clients through a seamless onboarding experience with J.P. Morgan Mobility Payment Solutions, ensuring a smooth transition and successful integration onto the platform.
- Provide comprehensive support to clients throughout their onboarding journey, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Help clients understand complex KYC requirements and assist them in meeting these.
- Demonstrate initiative and independence in managing onboarding tasks, proactively identifying opportunities to improve the client experience.
- Exhibit a genuine passion for delivering exceptional client service, fostering positive relationships and ensuring client success on the platform.
- Have an interest in technology and the motor industry, aiding in understanding the unique requirements of clients in these sectors.
- Contribute to the continuous improvement of onboarding processes, providing feedback and suggestions to enhance efficiency and client satisfaction.
Required Qualifications, Capabilities, and Skills:
- Qualification in business administration, finance or a related discipline, with previous years' experience in a Credit, Anti-Fraud or Compliance area
- Experience in a Client Onboarding/Compliance position or similar decision-making role is required.
- Experience within the Merchant Service/Payments industry may be substituted in place of compliance experience.
- Strong decision-making skills.
- Ability to work in a fast-paced, high-production environment while performing multiple tasks is required.
- Proficiency in PC skills, including the ability to work with Word, Excel, Access, and PowerPoint.
- Able to provide professional communication via phone, email, and in person when interacting w/ internal and external customers.
- Analytical/problem solving skills.
- Bachelor of Science/Bachelor of Arts in a business, finance, or accounting-related field.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.