IT Business System Analyst

Company Description

会社の説明

Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。

私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。

Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性（インクルージョン）を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。

変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。

医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。

Job Description

Job Summary:

• The primary focus of this role is to provide comprehensive support for Salesforce applications including CPQ, SF360 and related applications primarily for Japan office. You will be responsible for tasks such as process design, systems analysis, creating user stories, functional specifications, monitoring production, resolving issues, conducting testing, and providing ongoing support after implementation. Additionally, you may also be involved in new development projects and minor enhancements for these applications.
• As part of your responsibilities, you will be assigned IT projects by the IT Business Applications manager, where you will be responsible for project planning, requirements gathering, coordinating with stakeholders, managing project timelines, ensuring deliverables are met, and providing regular updates to stakeholders.

Responsibilities:

• Work with stakeholders to define business systems requirements for enhancements, new technology implementations and lead cross functional meetings as part of requirements gathering, driving projects, or providing status updates on various projects. Also set user expectations in terms of delivery dates & scope.
• Analyze business scenarios and design solutions by collaborating with other IT team members in Japan, Taiwan, India, South Korea, Europe, US, local service provides to design and implement solutions that meet the emerging needs of Japan (Primary), South Korea, Taiwan, India business. 
• Facilitate change management and transition to future state working with various stakeholders.
• Organize and Deliver IT Business Application Support for existing issues and newly delivered enhancements/projects in Salesforce and related supply chain applications like MD-Net etc.
• Write User stories, Blueprint documents, functional specification documents, Test scripts and other documents required for development and other efforts. Train users on new modified system configuration as it affects business processes.
• Assist the local service provides, offshore develop team for the system unit tests, system integration tests; assist the users for the user acceptance tests (UAT) if necessary.

Qualifications

Requirements:

General 

• Quick learning abilities, team player mind, self-motivated orientation
• Capabilities to work independently and self-directed with appropriate reporting.
• Flexibility and ability to complete projects outside normal daily duties as needed.  
• Strong ability to identify, determine and document customer requirements.
• Able to travel oversees to support local office needs.
• Flexibility in adopting to new technologies.
• Administer and configure Salesforce to meet business requirements.
• Develop and maintain custom objects, fields, formulas, validation rules, workflows, and process builder.
•  Create and maintain reports and dashboards to provide insights into business performance.
•  Collaborate with stakeholders to gather requirements and provide solutions to meet their needs.
•  Provide training and support to end-users on Salesforce functionality.
• Stay up to date with Salesforce releases and new features to provide recommendations for process improvements.
•  Participate in cross-functional projects to integrate Salesforce with other systems.
• Strong understanding of Salesforce data model, security model, and sharing rule 

Skills

• Strong organizational skills
• Strong verbal and written communication skills to support local office needs.

Experience  

Required:

• Minimum 5 + Years of Experience in supporting & administrating Salesforce administration and configuration.
• Knowledge and general understanding of Commercial & Customer service support operations, Order to cash, service contracts.
• General understanding in document control for medical device company and able to communicate with local IT service providers, offshore Team.
• Experience in Fit& Gap analysis, Blueprinting, writing user stories, Functional Specification, Test scenarios & Test cases.
• Familiarity with Software Development Lifecycle (SDLC) processes

Desired

• Experience in Service now, Track wise, Coupa, EDI applications, Salesforce CPQ, Workday, Coupa.
• Experience in Supporting Business users in a Class III & IV medical device company.
• Language Skills
• Mandatory: English-Business Level, Japanese – Native or Business Level.
• Optional: Korean, Chinese

Qualifications:

• Minimum of a bachelor’s degree or equivalent qualification
• Salesforce Administrator certification Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant are a plus.

Working Conditions:

• Onsite, In Japan office Headquarters.

Additional Information

退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。

当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。