Marketing Operations Manager

Overview

Join a world-class marketing team as a Pricing Operations Marketing Manager in the Consumer Group

business unit to manage execution and set-up of offerings, pricing, promotions and vouchers for our

consumer products. TurboTax products serve over 50M consumers and businesses with a full range of

tax solutions from Do-It-Yourself to Full-Service. As TurboTax continues to expand our offerings to deliver

our vision of " Taxes Done for Everyone," we have more product offerings and a need for acceleration

within our product and pricing management platform.

This role exists within the marketing operations team of the Consumer Group and requires a strong

collaborative partnership with the Marketing Strategy, Finance, and Customer Success teams, as well as our Development team(s), to deliver these products to our customers. This role will be responsible for accurate pricing for our customers with keen attention to detail and operational rigor.

• 3+ years in a marketing operations role in E-commerce, with direct responsibility over product pricing and promotions.
• Experience in a highly dynamic, fast paced and high intensity environment that requires multi-tasking, flexibility and agility to adapt quickly and effectively
• Attention to detail, strong organizational skills and oral/written communication skills across all levels
• Strong critical thinking, problem-solving and decision-making abilities in order to translate customer requirements to technical capabilities
• Proven experience building strong working relationships to solve multiple complex projects with stakeholders including engineering teams, marketers, PM and UX teams in order to
• collaborate creatively, problem solve and have a strong bias for action to deliver end-to-end results
• Intermediate experience with Excel (VLOOKUPS, Pivot tables, formulas, etc.) and comfortable with large datasets in Excel / Googlesheet
• Experience in leveraging AI to ideate, build and deliver process efficiency gains

• Strategic mindset and ability to identify opportunities including leveraging AI to improve business operations and revenue growth
• Impact and influence - ability to articulate business/technical situations to align on solutions with partnership and stakeholders
• Experience with Qliksense, Tableau, Wiki, and Quickbase a plus

• Day to day execution and administration of Pricing, Promotions and Vouchers including thorough quality assurance and audit compliance
• Document and maintain process SOP for the use of Commerce systems
• Analyze, translate and use data to garner meaningful insight and sound business decisions and/or proposals
• Ability to work effectively as a member of a team and willingness to support during peak tax seasonalities
• Manage programs
• Understand the end-to-end customer experience, from advertising to in-product and all pricing touch points, to facilitate effective quality control and troubleshooting
• Stay connected and involved through all campaigns, price tests, and seasonal changes/updates to facilitate quick pivots if/when needed
• Proactively identify risks and/or root causes, determine a course of action, then act decisively while balancing speed, agility and quality
• Partner with stakeholders across the organization to consult on strategy, understand objectives, and develop better ways of reaching desired outcomes
• Technology & Process improvements
• Act as a stakeholder for Commerce solutions, help gather, document and clarify requirements and participate in solution design reviews, user acceptance testing, system demos and communication
• Highlights barriers to scale and repeatability; make recommendations for process and (system) tooling improvementso
• Understand both current and future customer needs in order to promote an ideal future state for our operational capabilities including opportunities for automation leveraging AI