Order Management Team Lead

The Opportunity

Join Hitachi Energy as a Team Lead for Order Processing and oversee the efficient and accurate handling of customer orders from entry to fulfillment. You'll play a vital role in ensuring customer satisfaction by managing order processing activities, resolving issues, and optimizing processes. This position offers a unique chance to lead a team, drive improvements, and contribute to the success of our operations. If you are passionate about customer service and process optimization, we want to hear from you!

How You'll Make an Impact

• Oversee order entry, fulfillment, dispatch, and support.
• Ensure timely release of orders and adherence to standards and policies.
• Monitor and resolve order issues and processing errors.
• Manage projects and identify process improvements.
• Assign tasks, provide training, and monitor team performance.
• Address issues and concerns within the team.
• Analyze order data to identify trends and optimize processes.
• Improve order processing efficiency.

• Advanced knowledge of order processing obtained through education and work experience.
• Experience in managing projects and processes independently.
• Strong analytical skills to identify trends and optimize processes.
• Excellent communication and training skills.
• Ability to work with limited supervision and lead a team.
• Proactive approach to resolving issues and improving processes.

• Hitachi Energy is a leader in high-voltage components, providing innovative solutions for electrical utilities and the power delivery industry.
• We offer opportunities for growth and development in a dynamic and supportive environment.
• Join us to be part of a team that values continuous improvement and employee engagement.