Main Responsibilities
- Establish strong relationship with business stakeholders by demonstrating knowledge and skills required to support business analysis and development teams
- Understand the customer journey and business value realization through solutions designed and developed by the IT
- Capture and visualize technical processes based on business processes
- Capture, document, analyze business requirements from technical perspective. Consolidate, simplify, and prioritize those requirements. Monitor requirements queue.
- Define technical solutions fulfilling business requirements, leveraging best practices
- Act as a Subject Matter Expert (SME) contributing to functional and technical designs. Provide expertise to business stakeholders, application operations or project teams to either support ongoing operations or develop new solutions
- Collaborate with architects, application teams, project delivery teams and 3rd party service providers to ensure consistent design of provided solutions and to estimate effort required to achieve those
- Ensure functional and technical specification supports an overall solution design
- Provide a good understanding of product and business owner needs, transparency and continuous engagement
- Propose new solutions and solve challenging problems
- Participate in project phases: scoping, analysis & design, build, acceptance tests, deployments and releases
- Test and troubleshoot final system setup
- Demonstrate to business users how IT solutions work and answer questions
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Requirements
- 5+ years of experience as Business or Functional Analyst (or similar role)
- 3+ years of technical analysis, development, automated testing or similar
- Experience in SQL, Java/ TypeScript (for testing purposes), repository such as GitHub or others
- Knowledge of Enterprise Asset Management and/or Case Management processes and tools
- Understanding of Business Process Model and Notation (BPMN)
- Proficiency in Miro Board, MS Office, Visio, Jira / Confluence / Azure Devops
- Strong analytical and problem-solving skills
- Strong communication, negotiation, facilitation skills
- Experience of working in ecosystem with Salesforce and Mulesoft is an advantage
- Working experience in managing data strategy and collaborating with architects for developing data models in relevance to the project
- Understanding of Customer Portal / Installed Base solutions in large enterprises
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