We’re looking for a Product Designer to craft a better future with us; somebody who can envision and deliver delightful, insightful, and engaging experiences, which will help our members find the right providers. You’ll help us transform how people access, understand, and interact with their care.
You are a product designer with a passion for making a difference in people's lives. We’re solving big problems through the intersection of design and technology -- problems that give you autonomy to build meaningful solutions across the product.
You build positive relationships with product managers, engineers, and front-line support. You value open and honest discussion and are always looking to learn. You wholeheartedly empathize with the human side of the patient experience and want to make healthcare delightful.
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Responsibilities:
- Craft thoughtful hypotheses and design solutions for some of our biggest problems using research, prototyping, user testing, data, and best-in-class design.
- Collaborate cross-functionally with product and engineering to brainstorm and solve for key roadmap work, primarily within the Navigation swimlane.
- Work through and understand complex regulations and edge cases while always advocating for the best user experience.
Required Skills and Abilities:
- Deep understanding of design principles, design thinking, and UX patterns.
- Expert understanding of desktop, mobile web, native iOS and Android platforms -- and have a point of view about when it’s best to follow platform-specific conventions.
- Ability to collaboratively go from whiteboard, to sketch, to prototype, to live.
- Ability to conduct and apply customer research, including design thinking and rapid prototyping.
- You have shipped products before and are able to show the impact of the work you have done.
- Hunger for the design process and inclusive design.
Education and Experience:
- 3-5 years of experience solving complex user problems and a portfolio to go with it.
- Bachelor’s Degree in User Experience Design, Human Computer Interaction, Human Factors, Visual or Interaction Design, or related discipline.
- Experience in healthtech, electronic medical records, and provider workflows is a plus.
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About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.