Data Analyst (Operations)

Summary: The Data Analyst is responsible to support the analysis of data, business processes, technologies, and new capabilities for Operations and other cross-functional opportunities.

Responsibilities:

• Analyze/document workflows, make recommendations for enhancements and support the implementation and measurement of new processes.
• Collect and analyze data to validate and support informed business decisions.
• Support the development of productivity and capacity planning models to inform staffing and facilitate the development of performance scorecards for all associates.
• Assist in the development of business requirements for key projects and collaborate with cross functional partners on assessment and implementation of projects.
• Assists business leaders in developing tactical and strategic programs to support business unit's goals.
• Prepare routine reporting including analysis of performance data, trending, and recommendation of report adjustments as needed.
• Analyze discrepancies in service performance and make recommendations for updates.
• Proactively assists with the identification of training and development opportunities.
• Coordinate the collection and aggregation of contents and business case and executive presentation in support of various meeting venues (OPS Meetings/Executive Team Meetings/Strategic Planning sessions).
• Apply creative designs and layouts to convey a complete and cohesive flow of information.
• Create speaking notes to support the contents on the slides.
• Other duties as assigned.

• Bachelor's degree required.
• 1-2 years business process experience preferred.
• Critical thinking skills and proficiency in data analysis.
• Superior Microsoft Office Desktop skills.
• Strong visualization skills to translate and to simplify complex ideas/concepts into presentations.
• Strong verbal and written communications skills.
• Highly collaborative work style with demonstrated leadership skills in a group setting.
• Schedule flexibility will be necessary to support the multi-tasking and dynamic environment.
• Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).

• Flexibility to work in an office and/or at-home, remote office environment.
• Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours.
• Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.