Unified Communications Tier 2 / System Administrator

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Network Administration

Job Qualifications:

Skills:

Network Security, System Administration, Unified Communications

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Overview – Unified Communications

Work as a team to resolve UC Tier 2 Help Desk issues. The individual reviews, takes ownership of reported issues and works with various customers to support Voice over IP issues for the Cisco Unified Communications Manager product suite. Individual tracks and updates the issues and documents the resolution for the customer. Issues can include IP Phones, Voicemail, Gateways, Contact Centers, Operator Consoles, CUBE and various voice circuits.

Overview – System Administrator

Work with the team to resolve System Admin issues. The individual reviews, takes ownership of reported issues and works with various customers to support Solarwinds, Linux SFTP Servers, T-Metrics Operator Consoles. This includes optimization, storage, applications, system backups, database archival and creation and maintenance of operating procedures and PMI’s.

Responsibilities – Unified Communications and System Administration

Provides technical expertise in troubleshooting telecommunications/communications Voice over IP networks.
Monitors and evaluates existing communications systems to identify deficiencies and network performance issues.
Consults with users, managers, and senior staff to ensure that deficiencies and alternatives have been fully identified and that the solution will meet requirements
Analyzes network performance, usage and call traffic flows.
Perform STIG analysis and tracking
Patches servers and addresses security vulnerabilities

Skills:

Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center Express, T-Metrics Operator Console, Cisco Routers, Cisco Analog Gateways, Cisco CUBE, Linux Redhat Admin, Microsoft Windows Server Admin, Solarwinds Admin
Current knowledge and continuous experience in the field of information and telecommunications systems utilizing specifically Cisco products for Voice over IP. Requires at least 3 plus years experience configuring and troubleshooting Cisco Unified Communications Manager and various Voice Gateways. Additional knowledge of Cisco Unity Connection and Cisco Contact Center Express is highly desirable.
Working with and troubleshooting SIP Trunks is desirable.
Knowledge of Solarwinds, Linux SFTP server and Cisco ISE is very beneficial.

Experience: (Meet one of the below criteria to obtain TESA Status in Germany)

11 years of recent specialized experience

Or

7 years recent specialized experience with an Associates degree

Or

3 years recent specialized experience with a Bachelors degree

Certification:

Cisco CCNA 

Security+

US Citizenship Required:

Yes

Clearance Level Must Currently Possess:

Secret

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Currently onsite only

Work Location:

Ramstein Air Base Germany

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely salary range for this position is $91,811 - $105,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans