Lead Director, Pharmacy Value Delivery and Connectivity

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Job Description:The Lead Director, Analytics and Implementation at CVS Health Specialty pharmacy is a pivotal leadership role driving the successful growth of Pharmacy Benefit Management (PBM) and Specialty Pharmacy business within the enterprise. Reporting to the Executive Director, Pharmacy Value Delivery and Connectivity (PVDAC), this role will be pivotal in identifying, implementing, and monitoring. . The ideal candidate will possess a strong background in market analysis, data-driven decision-making, and implementing strategies.In this role, you will work cross-functionally with various departments, including Marketing, Sales, Operations, Finance, Accounts Receivable and IT, to ensure alignment and collaboration on initiatives. You will facilitate communication between teams to integrate insights from market research, customer feedback, and operational data into actionable strategies. Your ability to foster relationships and build consensus among diverse stakeholders will be essential in driving successful outcomes. You will also lead workshops and strategy sessions to encourage innovative thinking and problem-solving across departments, ensuring that all teams are aligned with the overarching goals of open market growth and claims optimization.The ideal candidate will combine deep analytical expertise, data-driven leadership, and storytelling capabilities with a proven ability to foster effective working relationships across the organization. The Lead Director will build and lead a high-performing team within PVDAC, driving innovation, accountability, and measurable results.Key responsibilities:Responsibilities

• Market Opportunity Identification: Conduct thorough market research to identify emerging trends, customer needs, and competitive dynamics that inform growth strategies. Utilize data analytics to assess market potential and prioritize opportunities.
• Strategic Planning: Develop and implement comprehensive growth plans that align with the company's overall business objectives. Set clear, measurable goals and timelines for market expansion initiatives.
• Cross-Functional Collaboration: Work closely with Sales, Marketing and Strategy to lead the execution of initiatives driving growth.
• Performance Monitoring: Establish metrics and monitoring reports to track the effectiveness of growth initiatives. Regularly review performance data and adjust strategies as needed to optimize results.

• Opportunity Identification: Utilize data analytics to assess process improvements and scenarios generating adjustments.
• Strategic Planning: Consolidate and drive initiatives improving adjustment performance. Set clear, measurable goals and timelines for initiatives.
• Cross-Functional Collaboration: Partner with departments across Specialty to align priorities, funding and resources involved in Adjustment Reduction efforts.
• Performance Monitoring: Establish metrics and monitoring reports to track the effectiveness of growth initiatives. Regularly review performance data and adjust strategies as needed to optimize results.

• Centralize initiative updates from across the division into a centralized tracker and associated visualizations.
• Create leadership update presentations and dashboards associated with market growth, adjustment reductions and initiatives within the Innovation organization.
• Engage stakeholders by providing ongoing updates, compelling stories, and ad hoc production support to foster cross-functional collaboration

• Opportunity Identification: Utilize data analytics to assess areas of opportunity within the scope of the Innovation organization to drive improvements.
• Strategic Planning: Generate data, presentations and plans to implement initiatives.
• Cross-Functional Collaboration: Partner with departments across Specialty to align priorities, funding, and resources to support new initiatives.
• Performance Monitoring: Establish metrics and monitoring reports to track the effectiveness of initiatives throughout the Innovation organization

• Supervise, mentor, and direct a team of analysts to ensure project and data analysis support for initiatives.
• Allocate resources and adjust priorities to exceed stakeholder expectations and achieve established initiative targets.
• Focus on development amongst team members through training and on-the-job experiences.
• Implement infrastructure of tools and processes to enable data analysis, data visualizations and initiative tracking

• Data-Driven Strategic Leadership: Lead with data to identify high-impact opportunities, develop innovative solutions, and drive measurable outcomes in prescriber connectivity and adjustment reductions.
• Strategic Growth Planning: Exhibit strong strategic planning skills, with the ability to develop and implement comprehensive growth strategies that align with organizational goals. Set clear, measurable objectives for market expansion and track progress against these goals.
• Storytelling and Influence: Craft data-driven narratives that resonate with diverse stakeholders, aligning teams and securing support for strategic initiatives.
• Analytical Excellence: Apply deep analytical skills to design business plans, uncover insights, and make recommendations that refine innovation strategies and deliver value.
• Team Leadership and Accountability: Build and lead a high-performing team within PVDAC, setting a vision, fostering innovation, and holding individuals accountable for delivering results in a complex, matrixed organization.

• 8-10+ years of experience leading teams in healthcare
• Analytical skills, with the ability to frame complex problems, develop data-driven solutions, and use analytics to uncover insights and drive innovation.
• Exceptional storytelling and communication skills, with the ability to craft compelling narratives that align stakeholders and articulate the value of initiatives.
• Experience analyzing data and identifying areas of opportunity that impact large-scale efforts to reduce specialty pharmacy bad debt (or comparable effort).
• Strong impact and influencing skills, with the ability to establish rapport and drive alignment with colleagues at all levels, from senior leadership to front-line operations colleagues.
• Exemplary leadership and program management skills, with a track record of delivering results in a matrixed, fast-paced environment.
• Solid understanding of financial principles and metrics related to business growth, including revenue forecasting, budgeting, and ROI analysis. Ability to make data-driven financial decisions that support strategic initiatives.
• Ability to travel 1 - 2 times per month.
• Bachelor's degree or equivalent experience required. Advanced degree preferred.
• Experience with analytical and data visualization tools such as Dataiku, Tableau, PowerBI preferred.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.