At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryThe Health Coach telephonically outreach es our Medicare population to improve m edication adherence and/or HEDIS diabetes and blood pressure control , provid ing education and address ing any barriers to adherence by utilizing the member's benefits. This may include outreach to pharmacies and pr escribers. TheHealthCoach utilizes acollaborativeprocessofassessment, planning, implementation, and coordination toengage,educate,and promote/influencemembersindecisionsrelatedtoachievingand maintaining optimal healthstatus.- AssessmentofMembers:Through motivational interviewing and theuseof various tools,uses healthcare knowledgeandexperienceof health risk behaviorstoconductevaluationofmember'shealthstatus for either HEDIS health screening / control or Medication Adherence.- Utilizesinfluencing/motivationa l interviewingskillstoensure memberengagementand discern health needs based on key questions and conversation to promote behaviorchangestoachieve optimum levelofhealth- Partnerswithmembersto identify opportunitiesforintegrationinto availableinternal/externalprograms-Usingholisticapproachconsultswith Manager orotherstoovercomebarrierswithassistingmembersin meetinggoalsand objectives- Utilizing interviewingandactivelisteningskills,providescoaching, information and supporttoempowerthemembertomakeongoingindependenthealthy healthcare choices.-Interpretsand utilizes guidelines /criteriato positively impact membershealth-Providesup-to-datehealthcare informationtohelp facilitate themember'sunderstandingofhis/herhealth status-Helpsmemberactivelyandknowledgably participate withtheir providerinhealthcaredecision s- Applies judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact healthcare access, services and resolution of member issues.
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- Develops a proactive course of action to address issues presented to enhance the short and long term health outcomes as well as opportunities to enhance a member's overall wellness through integration.
1-3 years Microsoft Office
3-5 years practice experience-- Renal, Diabetes, Hypertension, Primary Care/Geriatric, Oncology
-Managed Care and Medicare experience
-Must live in EST/CST
-Hardwired Internet Connection
Preferred QualificationsHealthcare licensure and/or certifications (RN, LPN, MSW, LCSW , CDE etc ) h ighly preferred- 5 years practice experience-- Renal, Diabetes, Hypertension, Primary Care/Geriatric , Oncology- Managed Care and Medicare experience- Previous telephonic coaching , educati on or case manag e ment experience
- ExcellentcomputerskillsincludingMSOfficeapplications
- Independent worker
- Excellent time manager
- Excellent analytical and problem solving skills
- Effective communications, organizational, and interpersonal skills , Bilingual a plus- Demonstratedabilitytocommunicate,problemsolve,andworkeffectively withpeople,usegoodjudgmentinchallengingsituations- Experiencein facilitating clientpositivebehavioralchange- Backgroundinmotivationalinterviewing,activelisteningskills.Education
Associates Degree or equivalent experience Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.