At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The Associate Manager, Healthcare Management, is responsible for leading and supporting a team of healthcare professionals to deliver high-quality, member-centered care. This role ensures the effective implementation of clinical and non-clinical services, promotes best practices, and drives performance aligned with organizational goals. The Associate Manager collaborates closely with cross-functional leaders to maintain consistency in care delivery and compliance with regulatory standards.
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Key Responsibilities
- Team Leadership & Development
- Supervise and mentor healthcare management staff to build high-performing teams.
- Assess developmental needs and implement action plans to support team growth.
- Foster a collaborative, team-oriented environment that promotes excellence and accountability.
- Operational & Clinical Oversight
- Ensure the unit meets financial, operational, and quality performance targets.
- Oversee the delivery of healthcare management services within the assigned area.
- Implement and monitor adherence to clinical and non-clinical policies in line with NCQA, state, and federal standards.
- Quality & Compliance
- Serve as a subject matter expert on clinical standards, quality interventions, and critical thinking.
- Ensure confidentiality of member information and compliance with company policies.
- Promote and monitor best practices and innovative approaches to care delivery.
- Member Engagement & Case Management
- May manage a personal caseload and act as a single point of contact for members and care teams.
- Participate in care team meetings and support culturally responsive care planning.
- Oversee the development and implementation of individualized care plans.
- Training & Collaboration
- Contribute to the development and delivery of training content across departments.
- Act as a liaison with other business areas to ensure integrated care coordination.
- Support staff in effectively using information systems and tools.
- Change Leadership
- Lead change initiatives and model adaptability and resilience.
- Create a positive work environment by recognizing contributions and encouraging input.
- Must reside in the Miami-Dade area
- Bilingual in Spanish and English - Language Assessment may be required
- 3+ years of experience in managed care
- 3-5 years of experience in a physical or behavioral healthcare setting
- Strong knowledge of medical management regulations and standards
- Proficient in navigating multiple systems and using computer applications
- Highly organized with strong time management and communication skills
- Demonstrated ability to mentor and support staff to meet business goals
- Must possess reliable transportation and be willing and able to travel up to 50% of the time. Mileage is reimbursed per our company expense reimbursement policy
- 1-3 years of management or supervisory experience
- Proficiency in Microsoft Excel, Word, and web-based applications
- Strong interpersonal skills with the ability to build team morale and commitment
- Analytical skills to evaluate data and implement performance improvements
- Effective communication with providers, members, and internal teams
- Bachelor's degree in Business, Health, or Human Services (e.g., Social Work, Psychology, Nursing, Mental Health, Counseling, Behavioral Sciences, Sociology, Gerontology, or a related field) is required.
40Time Type
Full timePay Range
The typical pay range for this role is:$46,988.00 - $91,800.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.