Our Opportunity:
Chewy is seeking a Director, Pharmacy Veterinary Services to lead our front-end pharmacy operations in Louisville, KY, and Pittston, PA. As a director you will lead our front-end pharmacy team responsible for sourcing, reviewing, and entering prescriptions from providers on behalf of Chewy pharmacy customers. Our pharmacy veterinary services teams are fully dedicated to providing top tier customer service to the veterinarians and the pet parents they serve in a contact center type environment. In this role, you will be an integral regional leader of the Chewy pharmacy team and your success will be driven by your ability to lead and foster a culture of continuous improvement, quality, and incredible veterinary and customer service.
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What you’ll do:
- Lead a growing multi-site network of pharmacy veterinary service teams in Louisville, KY and Pittston, PA.
- Maintain compliance standards within all facilities that align with board of pharmacy regulations, and company policies.
- Define and deliver exceptional customer experience goals for both veterinary partners and Chewy pharmacy customers.
- Accountable for all performance metrics of the front-end pharmacy including safety, compliance, people, quality, and cost.
- Create effective partnerships with enterprise stakeholders along with internal HR, finance, and regional pharmacist leadership.
- Create a culture of customer experience that leverages continuous improvement tools to exceed veterinary and customer expectations.
- Utilize industry knowledge to recommend policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation.
- Lead, develop, and coach site leaders to build successful/engaged teams focused on providing top-tier veterinary and customer service.
- Leverage proactive and reactive customer feedback to develop system and process enhancements needed to improve delivery experience.
- Successful delivery of complex projects from ideation to execution in partnership with internal and external teams.
- Influence business partners for resources and support needed to grow market share in pet health segment.
- Ability to leverage broad data sources and develop reporting to make business decisions.
- Communicate with senior leadership on business performance, project updates, and resource prioritization.
What you'll need:
- Bachelor’s Degree from an accredited university
- 10+ years direct management experience, including a salaried workforce, in a pharmacy, healthcare, or ecommerce environment.
- Located in, or able to relocate to, Louisville, KY or Pittston, PA.
- Ability to acquire and maintain an active pharmacy technician or pharmacist status in KY or PA (depending on location).
- Pharmacy/healthcare experience strongly desired
- Experience with performance metrics, process improvement, and project management.
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.
- Ability to travel up to 25% of the time to support full pharmacy network.
Bonus:
- PharmD preferred
- MBA preferred
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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